Microsoft’s OneDrive cloud service is one of the company’s most popular tools. Most users rely on it to save their files. It is an important application because user data is involved, and when it stops working, the situation is considered critical.
Many users have reported the following OneDrive bug:
There was a problem connecting to OneDrive. Check your Internet connection, and then try again. Error Code: 0x8004de40.
Different users reported different cases of the error. In some cases, the Wi-Fi connection was to blame. In other cases, the error occurred after changing user accounts in the system. Accordingly, we will solve the problem step by step.
Check your Internet connection
According to Microsoft, the error code 0x8004de40, indicating that there is a problem with OneDrive connection, means that the application is experiencing problems connecting to the cloud. The main reason is a poor or unstable Internet connection. To fix this error, you first need to confirm your Internet connection in the following two ways.
- Make sure that the cable is properly connected. If the connection is wireless, make sure your router is working properly. You can also try restarting your router.
- Launch your web browser and open a few web pages. If your browser loads pages successfully, this means that your Internet connection is not the problem.
If there is a problem with your Internet connection, try troubleshooting 2 or 3 to resolve your Internet connection problem.
If your Internet connection works fine and you can use the Internet with all other applications on your computer except OneDrive, you need to fix 4/5/6 immediately to clear error code 0x8004de40.
Change the properties of the Internet
- Proceed as follows:
- Press the Windows + R key to open the Run dialog box.
- In the Run dialog box, type inetcpl.cpl and press Enter to open the Internet Properties applet.
- Click the Advanced tab in the applet.
- Now check the following settings:
- Use TLS 1.0.
- Use TLS 1.1
- Use TLS 1.2.
- Click Apply and OK to save your changes.
- Reboot your computer.
Check if the problem has been solved. If not, try the following solution.
Reset the Winsock directory
A corrupt Winsock directory could be one of the reasons your OneDrive can be affected and prevent it from connecting to the servers. You can reset the Winsock directory by following the method below:
- Run a command prompt. You can run the command line with various parameters. One is to right-click the Windows button (or START) and select Command Prompt from the available options.
- Be sure to run the command line as an administrator.
- Enter the following command:
- directory reset netsh winsock
- Press Enter.
It does. Close the command prompt window and restart your computer.
This effectively resets the Winsock directory.
The fixes given here should ideally solve most of your problems with OneDrive error 0x8004de40. With the fixes and solutions described above, you can effectively troubleshoot the issues and easily restore connectivity to your OneDrive application.
If you have tried all the options and find that none of them are suitable for restoring OneDrive connection, it may be the result of a Windows installation that has not been updated.
Make sure you have installed all available Windows updates. If not, you can update it to the latest available update. Here’s how you can update your Windows installation to the latest version available.