Fixing LogTransport2.exe Application Error

The development of the LogTransport application by Adobe Systems Incorporated resulted in the latest LogTransport2.exe file. It is also known as the LogTransport application file (EXE file extension), which is classified as a Win32 EXE (executable application) file.

LogTransport2.exe was originally released with Adobe Acrobat DC 2019.012.20034 on May 14, 2019 for Windows 10 operating system. The latest version of Adobe Photoshop Lightroom 6.7 (CC 2015.7) was released on 09/20/2016 [ version].

This short article provides details about the file, steps on how to solve problems with the LogTransport2.exe EXE file, as well as a list of free downloads for each version, which can be found in our complete file directory.

Some Adobe users are experiencing a strange problem when trying to shut down, log off, or reboot their Windows 10 computer. The LogTransport2.exe 0xc0000142 error occurs, which results in poor mouse and keyboard performance. Concerned users on various forums have expressed concern that it takes longer than usual for Adobe to respond to this keyboard and mouse error.

Disable machine learning, computer and app usage

It turns out that one of the most common causes of this error is a failed attempt to send data to Adobe’s main server. Many affected users reported that the LogTransport2.exe error no longer occurs after logging into Adobe’s privacy page with their account and disabling data collection for Machine Learning, Desktops and Apps.

After doing this and saving the change, most users reported that the application error completely hangs up.

  • Open your default browser and click the Adobe Privacy tab.
  • When you get to the first login page, make sure that you log in with the same account that you are currently using for your local installation.
  • Once you have successfully logged in, go to “Using Desktop and Apps” and uncheck the “Yes” box. I want to share information about using Adobe desktop apps.
  • Then scroll down to Machine Learning and uncheck Yes. Allow Adobe to analyze my content using machine learning techniques.
  • After making the changes, restart your computer and see if the problem is resolved the next time you boot up.

Disable Adobe data collection

The problem, however, is that if you disable Adobe data collection, the LogTransport2 error will likely stop. Save some privacy AND make your computer happier is a win-win!

This solution works when you use an Adobe program connected to an Adobe account. Current Adobe programs are purchased with a subscription associated with an Adobe account. If you use Acrobat DC, Photoshop CC, Lightroom CC, or Photoshop Elements, you have an Adobe account. If you prefer, you can sign into your Adobe account using the free Acrobat Reader software. In this case, the same upgrade that I describe here works.

You can enable or disable data collection settings with Adobe’s online data protection settings at

If you uncheck these two boxes, a copy of LogTransport2 will be locked on your computer, and shutting down Windows will prevent your computer from crashing. For me, this works. Most (but not all) online reports confirm that the errors stop.

Perform registry optimization

Experts on several forums suggest editing a registry entry to fix this Adobe error. However, poor registry adaptation can lead to other problems. Therefore, it is preferable to export the registry editor to Windows 10. Follow the instructions below to make the changes.

  • Press the key combination “WIN-Logo + R” to open the “Run” dialog box. Insert the regedit command and click OK.
  • If the UAC pop-up window asks for permission to continue, click Yes.
  • When accessing the registry editor, follow the path below on the left sidebar.
  • HKEY_CURRENT_USER \ SOFTWARE \ Adobe \ CommonFiles \ UsageCC \ (user GUID)

Note. A user GUID is a unique value that an application assigns to a logged-in user.

  • Go to the right pane and look for a DWORD parameter. If not, right-click on an empty location and choose Create => DWORD Value (32-bit).
  • Name this newly created DWORD as an option. Double-click it, set the value to 0 (zero), and click OK.

Hopefully, after making these changes to the registry, you will not encounter the LogTransport2.exe 0xc0000142 error when shutting down your computer.