Fix a generic error reported by the importer in Adobe Premiere

Adobe Premiere

Adobe Premiere Pro is undoubtedly one of the most popular and widely used video editing software. This software has many advanced features that allow the user to create amazing movies and high-quality content.

Although Adobe Premiere Pro is very popular and widely used, it is sometimes characterized by instability and unusual behavior due to constant updates and new features.

So in this article, we will look at two of the most common issues with Premiere Pro, which is that The Premiere Pro Importer reports a common error.

Most of the time there is no problem with the video, it’s a problem related to the software not being able to process and detect it.

Regular development and flexibility can be a major factor in this regard. This is why beta and half-baked software is so common in today’s digital world. This results in the following problem: Importer reports a generic error, Importer Premiere Pro reports a generic error.

What is the reason for the “Importer reported a generic error” in Adobe Premiere?

a generic error reported by the importer in Adobe Premiere

The codec is not supported:

All video capture devices use different codecs. If the codec is not supported in Adobe Premiere Pro, you will not be able to import it to the timeline. In this case, you must change the video file codec.

Unsupported video file format:

Adobe Premiere is quite generous with its video file format, but for obvious reasons, it doesn’t support all video file formats. Thus, if the video you’re trying to import isn’t supported by the application, you’ll end up getting an error message.

Activation issues:

According to Adobe, activation issues can sometimes interfere with some of the importer’s functions. So make sure that the program is activated and that you are logged into your Creative Cloud account.

Video File Name:

In some cases, the video file name may also cause a problem. Some characters in the file name may be causing the problem.

How to fix the error?

Solution 1: Check the format and codec of the video file

The first thing to do when you see an error message is to check if the video format and codec are supported by Adobe. Some codecs are not supported by Adobe Premiere, for example, support for the QuickTime codec has been removed by Adobe. In this case, you need to re-encode the movie to a newer/modern codec.

Also, if the video file format is not supported by Adobe, you will not be able to import the file. Likewise, you need to change the format of the video file, which is pretty easy. See this link for a list of supported video file formats.

Solution 2: Clear the media file cache

Another option is to clear the media cache and then try to import the files. When you import video or audio files into Adobe Premiere, the program saves versions of those files that you can quickly access again for better performance. These saved versions are called media cache files. Here’s how to delete the files :

1.) Close Adobe Premiere Pro and go to the Users\<username>\AppData\Roaming\Adobe\Common directory. Note that the AppData folder is hidden by default, so make sure it is not visible.
2.) If you are using a Mac, go to /Users//Library/Application Support/Adobe/Common.
3.) Delete the files, and then start Adobe Premiere Pro.
4.) If you have trouble finding the above path, you can also just go to Preferences and then to the Media Cache tab.

Clear the media file cache

Solution 3: Move the files to another location or rename them

In some cases, the problem may be related to the specified path to the video or audio files.
In this case, you need to change the path to the files, i.e. move them to another drive or just to another folder.
Many users have reported this and it has helped them solve the problem.

You can also try just renaming the files in the same directory and then try importing the files. If that doesn’t work, just move them to a different location.

Solution 4: Reinstall Premiere Pro

If all of the above solutions don’t work for you, there may be a problem with the software installation and you may need to reinstall it. Here’s how to do it:

1.) Open Creative Cloud.
2.) Uninstall Adobe Premiere Pro, keeping the default settings (uninstall option).

Reinstall Premiere Pro
3.) Then reinstall it and see if that solves the problem.

Frequently Asked Questions

1) Close Premiere Pro and open it again. Then create a new project and try importing the MP4 into Premiere Pro.
2) Save the other running projects and restart your computer.
3) Disable and re-enable hardware acceleration.

If you see the "File has unsupported compression type" error message, check the media cache and media cache database in Premiere Pro. Choose Edit > Preferences > Media Cache Database in Windows or Premiere Pro > Preferences > Media Cache Database in Mac OS. Make a note of this location.

One is the "Importer reported a common error" error message. It appears when you try to import video into the Timeline using the Importer. This can be caused by many things, such as an unsupported codec or video file format.

The only real way to open files that are not supported by the software you are using is to convert the file type to a supported file. The conversion ensures that the file remains intact and you can always open it with the program you need. You can do this with the help of online conversion sites.