How to Troubleshoot “We Encountered an Error When Switching Profiles” Problem on Hulu

Hulu’s subscription-based streaming service allows you to add up to six profiles to a single account. The primary profile is that of the account holder. Although the service’s user interface is fairly intuitive, errors are common. For profiles, a common error message sounds like this:

“We encountered an error when switching profiles.”

Please note that the mentioned profile-related error also occurs when only one primary profile is associated with a given subscription. Additionally, this can happen on all devices that support the Hulu service.

What causes the ‘We Encountered an Error When Switching Profiles’ error?

• Cached data related to Hulu: One of the most common causes of this error is inconsistent Hulu account data currently stored in your browser.
• Account Suspension or Blocking: In some cases, the error you are seeing may be caused by some restriction imposed by Hulu support due to a violation of the terms of use.
• A conflict caused by enabled devices: If your Hulu account is enabled on multiple devices that are pinged from locations where Hulu is not officially supported, the stream may be interrupted by the Hulu server for the entire account.
• The Facebook account linked to an old Hulu account: Another case that causes this error is when the Hulu servers detect that the Facebook account you use to sign in to your current account was also used for an old account.

How to resolve the “Profile Switching Error Occurred” error message?

Use incognito mode or private mode

1. If you were able to open a private window, visit the Hulu home page.
2. Now try logging in with your account. Note that your login information is not saved while you are in the incognito window.
3. Once you are logged into your Hulu account, try changing your profile without the problem of Hulu profiles not working.

Contacting Hulu Support

1. First, make sure you are logged in with the correct account.
2. Then follow the instructions on the screen to open a support ticket.
3. You can now contact Hulu support and ask for help in deleting the saved data from your account.
4. Finally, check to see if this solves the problem with your Hulu account.

Check for a Windows update

1. Right-click on the Start menu and select Settings.
2. In the Settings window, select Update and security.
3. In the Windows Update section, click Check for updates to check for new updates.
4. Windows will then check for available updates. Simply follow the instructions on the screen to complete the process.
5. After installing the latest Windows updates, restart your computer.

Frequently Asked Questions