When you are watching TV and try to change the channel, the TV gives you an error. This is due to poor network performance or Internet problems. A Roku 016 error code occurs when you try to start a channel. If your Roku device has no Internet connection or there are problems with the connection.
The error message “Cannot connect to the Internet error code 016” will appear. A Roku error code 016 indicates a poor network connection or a problem with the device’s network connection. For example, if there is no Internet connection, the Roku device will not be able to connect to the streaming server.
As a result, an error message appears when content does not load on the Roku channel. You can easily resolve Internet connection problems on your Roku device. In addition, the error will no longer occur on your device.
What is causing the Roku 016 error?
DNS cache: In some cases, the cause of this error may be a DNS cache that has accumulated in your router. The DNS cache stores important information about the router’s configuration and can sometimes be corrupted, which can cause this error. This cache must be cleared so that the router can generate a new cache.
Internet connection: Streaming Roku content requires a stable Internet connection to the servers. However, if your Internet connection is unstable or you have frequent connection/disconnection issues, this error may occur. It is also important that your Internet connection has sufficient bandwidth to stream content at a certain quality, otherwise, you may experience slow buffering issues.
Channel support: If this error occurs when you try to stream a channel that does not require internet, it may be due to another problem. Some time ago Roku updated its programming language and asked channels to do the same. However, some channels have not been updated and are no longer included in the list of channels supported by Roku. There are plans to close these channels completely shortly. They will no longer be supported, and this error is common.
How to repair the Roku 016 error?
Turn off the router and Roku
Sometimes error code 016 can occur on Roku due to a corrupted DNS cache. This will not allow you to connect to Roku via Wi-Fi. You can follow the following steps to solve the DNS problem.
- Turn off the Roku TV and disconnect the TV and Wi-Fi router from the power cord.
- Press and hold the power switch for about 30 seconds to allow the power source with capacitors to discharge.
- Now reconnect all the devices and turn them on.
- Now connect the TV to the WLAN and check if the Roku 016 error code still appears.
Restarting the Roku
- Using the Roku remote control, go to the Roku main menu.
- Now go to the settings menu, then to the system menu.
- Now scroll down until you find the “Restart System” option and press the “Restart” button.
- After restarting your Roku TV, check if the error code 016 is still displayed on it.
Checking your internet speed
If your internet speed is slow, this could be the cause of error 016. To stream movies and shows on your Roku, you need good internet speed. First, check your Internet speed.
- Go to Settings, then to the Network option, and finally to the Network connection.
- Here you can check your home network signal quality and network speed.
Turn on network pings
- Go to the Home menu and press the Home button 5 times.
- Now press forward -> playback -> reverse -> playback -> forward.
- A new program will now appear on the TV screen.
- Scroll up to select items from the system operation menu.
- Scroll up again to select the Enable Network Ping option.
- Selecting this option turns on network ping.
- Now check whether error code 016 is still displayed on the Roku TV screen.
Frequently Asked Questions
- Go to the main menu with the remote control.
- Go to the Settings -> System menu.
- Scroll up and find the option Restart System, press it to reboot.
- After rebooting, check to see if error code 016 has disappeared.
The "Can`t Connect to the Internet Error Code 016" error appears when you try to stream content to Roku and indicates a connection problem between your Roku device and the Roku servers.
If you can't connect to the Internet, try rebooting your router. Improve your Wi-Fi signal strength. If resetting your router doesn't improve your connection, the problem may be your wireless signal strength. The further away the Roku device is from the router, the weaker the wireless signal.
- First, go to the home page.
- Then go to the "Systems" option under "Settings".
- Now click on "Advanced Settings."
- Find the "Factory Reset" option and click on it.
- Now you need to enter the four-digit code for "Factory Reset" and click "OK".