Microsoft Teams was introduced in 2017 as a unified communication and collaboration platform that helps businesses and organizations achieve results. Microsoft leveraged the company’s existing experience with Office software and created a unified interface between Teams, Office 365 and Skype for Business. However, as with all software, things don’t always go as planned. If you’re having trouble with Microsoft Teams, here are some of the most common problems you can fix.

People who have been using MS Teams for a while know that the application automatically logs in every time it starts up. However, this is not always the case. Sometimes it means that you don’t have an Internet connection, although other applications work fine. Other times, there may be an error when you log in and restart the app. Users have reported that the app can’t detect the actual problem and displays the following notification:

Restart the Microsoft Teams application.

To restart Teams in Windows 10, look for the Teams icon (the little purple two-person icon) in the taskbar in the lower-right corner of your screen. You may need to click the small arrow to enlarge the notification area. When the icon is found, right-click it and select “Exit. On macOS, right-click the Teams icon in the Dock and select Exit. Now open the app again to see if it fixed your problem.

Check the status of the Microsoft Teams service

The Microsoft Teams app may crash or refuse to open when Microsoft services are down for maintenance. You can check the status of the service in the administration area of your Office 365 account.

Delete client credentials

Clear the MS Teams cache