Error 0x80240061 occurs when Windows 10 users try to update the Intel Management Engine interface driver through the Windows Update component. If this update fails, Windows will restart the process later – often with the same end results.
Update the Intel Management Engine interface
- Press the Windows + R key to open Run.
- Type devmgmt.msc and click OK to open Device Manager.
- In Device Manager, expand System Devices.
- Right-click the Intel Management Engine interface and select Properties.
- Open the Driver tab.
- Click the “Update Driver” button.
- Select the “Automatically search for updated driver software” option.
- Wait for Windows to scan and install the updated driver.
- After installation, close Device Manager and restart your computer. Check for improvements.
Updating the Intel Management Engine interface driver may solve the problem if the error message indicates which device is causing the problem.
Update your BIOS
- If the problem persists, update your BIOS.
- Depending on your motherboard manufacturer, you may be able to run the update process automatically through the BIOS interface.
- You can also install an update using the BIOS flash tool.
- For laptop users, BIOS updates are available on the laptop manufacturer’s official website.
- For desktop users: check the motherboard manufacturer’s website for pending updates.
Make sure the Windows Update Center service is running.
One of the Windows services called Windows Update Center is responsible for updating the operating system. You need to make sure this service is running. Here’s how to do this:
Step 1: Press Win + R to open the Run dialog box. From there, enter services.msc and click OK.
Step 2: The Services window will open. Here, scroll through the list of services and find the Windows Update Center. When you find it, right-click it and click the start button. If it’s already running, click the “Restart” button.
Then close the “Services” window and try updating Windows again. If the problem persists, try the following solution.
Run the Windows Update Center Troubleshooter
Windows Troubleshooter is a built-in tool that you can use to identify and fix various problems that may occur on your computer. One of the Troubleshooter’s auxiliary tools is the Windows Update Center Troubleshooter. Follow the instructions to run it:
Step 1: Press the Win + I keys simultaneously to open the Settings app in Windows. In the Settings app, select Update and Security.
Step 2: In the new window on the left pane, select the “Troubleshooting” option. Then select the “Windows Update Center” option in the right pane and click the “Run Troubleshooter” button.
Now let the troubleshooter investigate possible problems. If a problem is detected, the troubleshooter tries to fix the problem itself. After the troubleshooter finishes scanning and fixes the problem, restart your computer and try updating Windows.
Using the Driver and Support Assistant
Since the Windows Update Center cannot attempt to install a version of the Intel (R) Management Engine interface that is truly incompatible with your version of Windows 10, the logical step would be to install the correct driver using a proprietary tool.
Several affected users confirmed that they were able to resolve the issue after using the Intel Update Utility to scan and install the latest compatible version of the Intel (R) Management Engine interface. And after doing so and restarting their computer, most users confirmed that the unsuccessful pending Windows update continued to fail with error 0x80240061.
Here is a quick guide to using the Driver and Support Assistant to install the pending Intel driver:
- Download the driver to begin downloading the Intel Driver & Support Assistant installer executable.
- Once the download is complete, open the installer executable and follow the on-screen instructions to complete the installation.
- Wait for the first scan to complete. This may take a few minutes.
- Once the process is complete, you will get a summary of all the drivers that need to be updated. Hopefully, the Intel (R) Management Engine interface driver is on this list. To install the pending update, simply click “Download All Updates”.
- Once the download is complete, follow the instructions on the screen to install all pending updates and update the Intel driver package.
- Restart your computer and see if the problem disappears the next time you start the system.