In Windows 8 / 8.1 / 10 the Xbox Music app can be a great alternative to the built-in Windows Media player. The Xbox Music app makes it easy to organize your songs with different filters and play them with a charming, modern user interface. We have already seen how to fix the “Can’t Play” error using codes 0xc00d11cd (0x8000ffff), 0xc00d36b4 (0xc00d36b4) or for this app. However, another error occurred recently when playing music from the application. In this case, this error prohibits us from running the song:

So what’s wrong with the Xbox Music app, why isn’t it playing? Well, there is a simple solution mentioned below to fix this Xbox Music app error – disabling extensions. Find out how to do it.

Make sure the file format is supported

Although most of the time the problem occurs with file formats that are supported by Groove Music Player, it is still worth starting this troubleshooting attempt by making sure that the file causing error code 0xc00d36b4 is one of the supported file formats.

Note that Groove Music does not support as many file formats as many other third-party equivalents. However, it can read all the popular file formats that are currently popular. Here is a list of all the file formats that the Groove Music app can play:

If you encounter error code 0xc00d36b4 with a different file format, the logical step would be to use a converter (offline or online) that can convert your file to a format officially supported by the Groove Music app. There are many free online alternatives you can use for this.

Activate the Windows Media player again

In fact, this dilemma usually arises because the main component that runs the Groove Music program (Windows Media Player) is in limbo (neither open nor closed). In such cases, the Groove Music program is unable to use the feature, which can cause error 0xc00d36b4.

A number of influential users who are having difficulty resolving this problem have confirmed that it is finally possible to resolve the problem after using the “Application and Attributes” interface to exit the Windows Media player and restart the computer. After turning and resetting the component, most affected users found that the problem was resolved so they could play files with Groove Music without the 0xc00d36b4 error limiting.

Here’s a quick guide on how to disable and re-enable Windows Media player integration from the Windows features screen:

Run the troubleshooter

You can also run the troubleshooter from the Control Panel as follows: