This article provides possible solutions to the problem when Outlook cannot connect to the Exchange mailbox. This problem occurs when a user moves their mailbox from one Microsoft Exchange server to another Microsoft Exchange server. This problem affects desktop versions of Outlook. If this problem occurs on your computer, you will receive the following error message:

A Microsoft Exchange administrator has made changes that require you to stop and restart Outlook.

According to the error message, you can solve the problem by restarting Outlook. If, despite restarting Outlook, the application does not connect to Microsoft Exchange Server and displays the same error message again, try the following solutions.

What is the cause of the “Microsoft Exchange Administrator made changes that require you to stop and restart Outlook” error?

How to resolve the “Microsoft Exchange Administrator made changes requiring you to stop and restart Outlook” error?


Returning to a previous version of Outlook

  1. Open the Control Panel.
  2. Select Programs and Features.
  3. Then click View installed updates.
  4. Then in the list of installed updates, find and select the update you want to uninstall.
  5. Click the Uninstall button.

Reconfiguring your Exchange email account

  1. In Outlook, click File, click Account Settings and then click Account Settings.
  2. Select the Exchange e-mail account, and then click Restore.
  3. In the Restore Account dialog box, click Next.
  4. Restart Outlook when the process is complete.

Creating a new profile in Outlook

  1. Open the control panel.
  2. Click Add.
  3. In the Profile Name field, enter a new profile name.
  4. Then enter your primary email address and password in the appropriate fields.
  5. After entering the information, click Next.
  6. At the end of the Add Account dialog box, click Finish.

Frequently Asked Questions

  1. First launch Outlook. Then click File > Account Settings, and then click Account Settings.
  2. Now select your Exchange email account and click Restore.
  3. Then click Next in the Restore Account dialog box.
  4. When you're finished setting up, restart Outlook.

  1. First launch Outlook. Then click File >> Account Settings, and then click Account Settings.
  2. Now click the Restore selected Exchange mail account button.
  3. Then click Next in the Restore Account dialog box.
  4. When you are finished setting up, restart Outlook.

  1. Launch Outlook and click File.
  2. Now click on Account Settings and in the list that appears, click on Account Settings.
  3. Now select your Exchange email account and click Restore.

  1. Close Microsoft Outlook.
  2. Open the Start menu.
  3. Find Outlook.
  4. Right-click the Outlook icon.
  5. Expand the "More" menu and select "Run as administrator".