Troubleshooting Guide: ShadowPlay not recording sound

Troubleshooting Guide: ShadowPlay not recording sound

If you’re streaming on social media, chances are you’re relying on NVIDIA ShadowPlay to record and share your experience in the resolution you want. It doesn’t matter if you’re streaming on Twitch, YouTube, or any other platform, because ShadowPlay works with all popular video sharing and streaming services. However, ShadowPlay has its limitations, and over time, many users have complained that ShadowPlay does not record audio or even whole videos.

There can be a myriad of reasons why ShadowPlay doesn’t work properly. NVIDIA inefficiencies or an abundance of applications running at the same time can be reasons why ShadowPlay is not recording. However, since there is a solution for every problem, there is more than one way to solve the problem. Here are some tips on how to get ShadowPlay to record without problems.

What is the reason ShadowPlay not recording audio?

What is the reason ShadowPlay not recording audio?

This problem can occur for a variety of reasons: the wrong audio device is selected on your Windows computer, the system sound is disabled, the Nvidia GeForce Experience app is not properly configured or installed, etc. So here we have listed all the possible workarounds that you can try on your own.

Now that we’ve covered the possible causes of this problem, let’s take a look at the different methods you can use to restore sound in ShadowPlay recordings. Follow the instructions prepared by IR Cache.

How to solve the “ShadowPlay not recording sound” problem

How to solve the "ShadowPlay not recording sound" problem

Changing the default output device for Nvidia

It turns out that one of the causes of your problem may be related to the output device used by Nvidia. This happens very often when you have multiple output devices and the wrong output device is selected.

Nvidia uses the default output device in its settings, but if the output device you are using is not the default device, there is a very high chance of such problems. This problem can easily be solved by changing the output device for Nvidia in the Windows audio settings. To do this, simply follow the instructions below:

  1. First, right-click on the sound icon in the bottom right corner, and then select Open Sound Settings from the pop-up menu.
  2. Scroll down to the bottom of the screen, then click on the Volume option in the apps and device settings.
  3. This will show you the devices used by all apps.
  4. Replace the Nvidia app’s output device with the device you are using.
  5. If Nvidia is not listed on this screen, you can simply change the default output device to the one you use.
  6. The default settings are at the top, so just change them from there.
  7. After that, close the settings window and see if the problem persists.

Reinstalling the Nvidia GeForce Experience

If the above solution did not help, then the problem is related to the installation of Nvidia GeForce Experience software. In this case, you need to completely uninstall the software from your computer and then download the latest version available.

After downloading the latest version, you can install it to see if it helps solve the problem. To do so, follow the instructions below:

  1. To uninstall the Nvidia GeForce Experience, first, open the Control Panel by finding it in the Start menu.
  2. When the Control Panel window is open, click on the Uninstall Program option under Programs.
  3. You will see a list of all the applications installed on your system.
  4. In the list that appears, look for Nvidia GeForce Experience. Once you find the application, double-click it to uninstall it.
  5. When prompted, click Uninstall to start the uninstall process.
  6. After uninstalling the application, remember to also remove the Nvidia HD Audio and PhysX system software, as they come with the Nvidia GeForce Experience.
  7. Then go to the GeForce website and download the latest version of the GeForce Experience.
  8. Install the application, and then check to see if the problem is resolved.

Changing the System Sounds Volume

In some cases, the problem may be caused by the volume of the system sound on your Windows computer. It turns out that Nvidia only records system sounds. So, if the system sound volume is set to zero, Nvidia will not be able to record sound.

To get around this, in this case, you need to change the system sound volume. This is quite easy to do. To do this, follow the instructions below.

  1. Right-click on the sound icon in the bottom right corner of your screen.
  2. Then select Open Volume Mixer from the menu that appears.
  3. This opens the Volume Mixer tab, which displays the volume levels for the various applications.
  4. In the Applications section, change the volume of the system sounds.
  5. Make sure that it is not set to zero.
  6. You can then close the Volume Mixer tab.
  7. Now record a video with ShadowPlay to check if the sound is present or not.

Frequently Asked Questions

To set Shadowplay to record chat in Discord, Skype, or any other chat program, open the settings and make sure that the "Game" sound is selected and not the "Chat" sound when selecting the audio device.

If you're having trouble recording, your drivers may be corrupt or out of date. An important feature included in the GeForce Experience is Game Ready driver updates. Be sure to click Check for Updates and install the drivers.

  1. In the NVIDIA Control Panel navigation tree, under Display, click Configure Digital Audio to open the corresponding page.
  2. Check the displays that you want to see as audio devices in the Windows audio settings.
  3. When you're finished, click Apply.
  4. Click Open Windows Audio Settings.

Make sure that the "allow applications to use microphone" setting is enabled. Shadowplay records to the default audio device set in the Windows sound settings. when you enter the game, you also have the option to change where the sound plays.