The BN-564 error is an issue that occurs on consoles such as PS4 and Xbox One when the Overwatch servers are down. This usually happens when Blizzard has just released an update for Overwatch. You can check to see if the servers are back from maintenance by visiting BlizzardCS on Twitter, where you’ll get updates and the status of the game’s servers.
Since this is a server-side error, there’s not much you as a player can do. However, if the servers are not being maintained, your client will not be able to connect to them. In this case, you can perform the following steps to resolve the problem.
Imagine that Blizzard has just released a big update for Overwatch. You are excited and want to start the game, but a connection error occurs. When you pick up the console, the game won’t let you log in. It just blinks BN-564 Error. Here I will tell you about the BN-564 error in Overwatch.
What causes the BN-564 error in Overwatch?
This error is mostly due to server errors. We can confirm that while server issues are the main problem, there are other causes as well. From what we have found out so far, this error code is caused by server failures. However, this does not apply to everyone. Sometimes you have to disable your Blizzard account, among other things, to get things back on track.
But don’t worry, we’ll explain everything in this article so you can understand it better.
How to repair the BN-564 error in Overwatch?
Unlink the Blizzard account
- Open the Blizzard Battle.Net app and make sure you’re logged in with the account that’s causing the problem.
- Then click the Blizzard icon (in the upper left corner of the screen), and from the pop-up menu that appears, select “Account Management.
- Once on the Account Management page, scroll down to the “Security Controls” tab and click the “Security” hyperlink (left corner of the screen).
- Then scroll down to the Current Login Activity tab and click on Logout from all devices.
- Click Logout in the last confirmation window and wait for the process to complete.
- Go back to the device where error code BN-564 occurred and log back in using your account credentials.
- After reconnecting to your account, run the game and check if the error code has now been resolved.
Reinstall Overwatch on PlayStation4
- From the PS4 console’s main menu, go to the Library menu.
- While in the Library menu on the PS4 console, select Games (on the left side of the screen), then go to the right side of the screen, find the entry related to Overwatch, and press Option on your computer.
- Then select Uninstall from the pop-up menu that appears and confirm when prompted.
- Once the uninstall is complete, restart your console and reinstall Overwatch after the next boot process is complete.
- After reinstalling the game and applying all relevant updates, run the game and check if error code BN-564 has been fixed.
Reinstall Overwatch in Xbox One
- Start at the main dashboard of your Xbox One console.
- First, press the Xbox button on your C0ontoller, and then use the guide menu that just appeared to access the “My Games and Apps” menu.
- Once you’re in the Games and Apps menu, scroll down the list of installed apps and look for Overwatch.
- Once you find the entry for Overwatch, click the Start button and select Manage Game from the pop-up menu that appears.
- Once you get to the next menu, select Uninstall All and follow the instructions on the screen to make sure you’ve uninstalled both the base Overwatch game and any add-ons you may have installed in addition to the base installation.
- Once the uninstall is complete, restart the console and reinstall Overwatch from the beginning, using the store catalog.
- Restart the game and see if the problem is fixed.
Frequently Asked Questions
The BN-564 error can occur on consoles when Overwatch servers are down due to maintenance. Please check the server status on BlizzardCS on Twitter. If there is no maintenance, try unlinking your Battle.net account from your console.
- Check to see if the Overwatch servers are disconnected.
- Release your Blizzard account immediately.
- Reinstall Overwatch on your Xbox One.
Update your drivers and operating system to fix any compatibility issues. Reset the game's settings to fix glitches and performance issues. Temporarily update or uninstall any security software that might misidentify the login module as a security threat.
Log into your connections on the account management page and click the Unlink button next to the console you want to unlink. After disconnecting the wrong console account, you can link the correct accounts.