Some Netflix users encounter the error code TVQ-ST-131 when trying to connect to the application (they don’t get past the initial login screen). This error occurs on several platforms and usually indicates a network connectivity issue that prevents your device from accessing the Netflix service.
It turns out that several different causes can contribute to this error code. Below is a short list of potential culprits that may be responsible for this error code.
What causes a Netflix TVQ-ST-131 error code?
- Bad DNS zone: Bad DNS zones are also known as the culprits for this error code.
- Reboot or restart the router: Network inconsistency may also be the cause of this particular error code. This problem is usually caused by a dynamic IP assigned by your ISP.
- Streaming is denied on your network: Your network administrator or perhaps your ISP is actively preventing your computer from communicating with Netflix.
- Netflix account is pending: This problem can occur when a user account is not active, although the Netflix application interface indicates that it is.
To resolve the Netflix error code TVQ-ST-131?
Clear the Netflix cache
- First, sign out of your Netflix account before you turn off your device.
- Clearing the cache plays a role in updating a new setting that may have been changed on the device.
- After the reboot, log back in.
Check your Internet connection
You should make sure that your network supports all HD streaming services.
- You can try other devices with the same connection to see if an Internet connection is available.
- If everything is fine, try contacting your network administrator.
- If you are using a shared Internet connection, the carrier may block your access to streaming services.
Reboot your home network or router
This type of problem occurs when your ISP assigns a dynamic IP address from a pool that Netflix does not like. The dynamic IP address assigned to you may be blocked by Netflix or blacklisted in your city. You can try upgrading your TCP and IP connection or get a new IP address through VPN services.
Changing or checking the DNS range
In most cases, affected users reported that they were able to solve the problem by changing the DNS range according to the values provided by Google. Keep in mind, however, that depending on the platform you’re having problems with, the steps to change the default DNS are different, and switching to a more stable DNS should be completed. If this error code also appears on your PC, Xbox One, or Playstation 4, you simply need to change your DNS settings.
Frequently Asked Questions
Netflix error code tvq-st-131 is a common error that many Netflix subscribers encounter. It usually occurs because your device cannot connect to Netflix servers. The most obvious reason for this error is usually a poor Internet connection or lack thereof.
It is well known that faulty DNS domains are responsible for causing this error code. Network mismatch can also be the cause of this particular error code. Typically, this problem is caused by the dynamic IP assigned by your ISP.
- First, log out of your Netflix account before you turn off your device. Clearing the cache plays a role in updating a new setting that may have been changed on your device.
- After the reboot, log back in.