How to Resolve Netflix Error Code H403 and H404 on Windows 10

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There are several ways to troubleshoot Netflix error codes H403 and H404. The H403 error code is caused by problems with some temporary information on your computer. If your Universal Windows Platform (UWP) application is out of date, you will probably see Netflix error code H404.

Netflix error codes H403 and H404 read, “Unfortunately, there has been a problem communicating with Netflix”. Streaming in the app or even accessing Netflix can cause these errors.

What causes Netflix error codes H403 and H404?

  • If the H403 error code only occurs when you try to stream content through UWP (a Windows 10 app), the error may be because the app is out of date.
  • If you are constantly switching between your mobile device and your desktop computer when watching Netflix content, the Netflix H403 error may be due to locally stored temporary data.
  • The problem is likely due to several locally stored temporary files. The inconsistency likely causes Windows Store Launcher to open an older version when the latest version is installed.
  • Most likely, the problem is caused by an improperly installed Windows update or a third-party software mismatch (most often caused by over-protecting the third-party software package).

How to repair Netflix error codes H403 and H404?



Updated: May 2025

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Reinstall the Netflix application

  1. Press Windows + R to open the Run dialog box.
  2. Then type ms-settings: apps features and press Enter to open the Apps & Features tab of the Settings application.
  3. Then find the Netflix app on the right side of the Apps & Features window.
  4. Select the Netflix app and click the Advanced Menu hyperlink.
  5. In the new menu, click Uninstall (under Uninstall) to confirm the uninstall procedure.
  6. Once the process is complete, restart your computer and wait for the next boot process to complete.

Restarting the UWP Netflix app

  1. Press Windows + R to open the Run dialog box.
  2. In the Run dialog box, type ms-settings: apps features and press Enter to open Apps & Features.
  3. Locate the Netflix application on the right side of the screen.
  4. Click on the entry and select Advanced Settings.
  5. Tap the Reset button.
  6. Wait for the operation to complete, then restart the Netflix app.

Connecting to Netflix from another device

  1. On the device where the problem occurs, open the Netflix app and click the action button (top right).
  2. Then click Disconnect from the pop-up menu.
  3. After successfully exiting the Netflix UWP app, take your mobile device and connect it to the same network that your desktop computer (PC or Mac) is connected to.
  4. Once your mobile device is properly connected to the same network, open the Netflix app and log in with the same account.
  5. After successfully connecting on your mobile device, stream your selected content, then disconnect and reconnect on your desktop device.



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Frequently Asked Questions

Netflix error codes H403 and H404 usually indicate a problem with temporary information stored on your computer. If this scenario applies, you may be able to resolve the problem by logging in to another device, updating the Netflix UWP application, or reinstalling the entire application.

If the H403 error code only occurs when you try to stream content through the UWP app (Windows 10 app), the error is probably because the app is out of date. If you are constantly switching between your mobile device and your desktop computer while watching Netflix content, it is also possible that the Netflix H403 error appears due to locally stored temporary data.

  1. Press Windows + R to open the Run dialog box.
  2. Then type ms-settings:appsfeatures and press Enter to open the Apps & Features tab of the Settings application.
  3. Then find the Netflix app on the right side of the Apps & Features window.
  4. Select the Netflix app and click the Expanded Menu hyperlink.
  5. In the new menu, click Uninstall (under Uninstall) to confirm the uninstall procedure.
  6. When the process is complete, restart your computer and wait for the next boot process to complete.