Error code 0xE8000065 in iTunes is related to problems connecting to your Apple device and can be caused by various reasons such as system errors, improper driver installation, outdated software, damaged USB cables, or improper system configuration.
In either case, it is important to fix this problem immediately so that you can continue to use iTunes to control your Apple device.
There are several troubleshooting methods you can try to resolve in iTunes. To make it easier for you, in this guide, we will show you the best methods to fix the 0xE8000065 error in iTunes on Windows.
What is the cause of the 0xE8000065 error in iTunes on Windows 10?
The iTunes 0xe8000065 error usually occurs when you try to connect your iOS device to iTunes. The error message that usually appears on the device is “iTunes was unable to connect to this iPhone due to an unknown error (0xE8000065)”. This is usually due to a communication problem between the device and your computer. One of the best ways to solve this problem is to use a different USB cable to connect the device to your computer. If this does not solve the problem, take the following additional steps to fix the problem.
There are several reasons related to Unknown Error code 0xE8000065 why iTunes could not connect to your iPhone. The error list will help you find the source of the error and appropriate solutions to save your time and energy. The reasons for this error are as follows:
- Damaged Mac or Windows.
- Incorrect registry files.
- Virus/malware attack.
- Improper installation of iTunes.
How to fix error 0xE8000065 in iTunes on Windows 10
Reboot your computer
Before proceeding to other solutions, first, reboot your system and repeat the synchronization process after the following boot sequence.
It turns out that this problem may be caused by a temporary failure, and rebooting the computer will erase the data that caused the problem. It is advisable to remove the data cable from the computer’s USB port before rebooting.
Using a different USB port
It turns out that this particular problem can also occur due to a faulty USB port. Several affected users who also experienced this problem reported that they were able to solve it by plugging their iPhone/iPad into a different USB port.
If the same problem occurs with every port you use, you should try reinstalling the USB (Universal Serial Bus) controller.
- Press the Windows + R key to open the “Run” dialog box. Then type “devmgmt.MSC” in the text box and press Enter to open the Device Manager.
- Once in the Device Manager, scroll down the list of devices and open the drop-down menu associated with the Universal Serial Bus Controller.
- Then right-click on each host controller in sequence and click Remove Device. Do this for each host controller under the Universal Serial Bus Controllers.
- After deleting each Universal Serial Bus controller, restart the computer.
- The next time you restart, the operating system detects that you do not have the necessary USB controller drivers and automatically installs them. After rebooting, try completing the synchronization process with iTunes to see if the 0xe000065 problem is resolved.
Replace the cable
According to some concerned users, this problem can also be caused by a faulty micro USB cable. If the cable is old, corroded, or mismatched, expect various sync problems, including the “iTunes was unable to connect to this iPhone/iPad because there was an unknown error (0xE8000065)” error.
If you see traces of a faulty cable, you may have to replace it to fix the problem.
Updating the BIOS version
Oddly enough, 0xe8000065 can also be caused by an unstable BIOS version that interferes with the USB controller. For some users, the solution was to update the BIOS to the latest version. In most cases, this method worked for users with an Intel DP55WP motherboard.
Note, however, that the procedure for updating the BIOS version depends on the motherboard manufacturer.
Important: This procedure should not be attempted if you have not done it before. If done incorrectly, it can damage your device.
Today, all major manufacturers have developed their own BIOS firmware program that makes it much easier for the end-user to update the BIOS. However, each motherboard manufacturer has its own steps for updating the BIOS.
Frequently Asked Questions
- Reboot your iOS device and computer.
- Update iTunes.
- Check the security settings.
- Rename the backup file.
- Delete corrupted backups.
- Update iTunes.
- Connect your device to your computer and close iTunes when opened.
If iTunes on your computer does not recognize your connected device, an unknown error or "0xE" error may be displayed. Make sure you have the latest version of iTunes that works with your computer. Make sure you have the latest software installed on your Mac or Windows computer. Make sure your device is turned on.
Connect the cable to iTunes, turn it off, and then turn it on by holding down the power button and volume down button. Try updating iTunes to the latest version. This can easily lead to error 0xE8000015, the source of the proof.
- Make sure you're using the latest version of iTunes on your Mac or PC. ...
- Also make sure your Mac or Windows computer has the latest version of its own operating system.
- Forcibly reboot your iPhone or iOS device.