Here’s how to fix it: The Elara App Prevents Windows from Shutting Down

The Elara App Prevents Windows from Shutting Down Windows 10

The Elara application is a pre-installed program that usually comes with Dell, Toshiba, or Sony laptops. It runs only on laptops (running in the task manager as the ApntEX.exe process), as its main purpose is to support touchpad functionality. However, not all integrated applications meet user expectations, as many have complained that the Elara application does not allow Windows to shut down or exit the computer. For this reason, and because the app appeared seemingly out of nowhere, many users suspected that it was a potentially unwanted program or virus.

Although the original Elara app is not dangerous, it should be noted that its main process, running in the background, could be infected or replaced by malware. Well-known examples of process name usage include Sality, Ramnit, Fareit, and others. The first characteristic of an infection is that it slows down and destroys the system, although in some cases users do not notice any signs. Therefore, it is important to determine if the Elara application process is affected by malware.

If the Apntex.exe process is not infected, removing Elara may cause the touchpad to malfunction, so it is not recommended. Instead, you can apply a Windows registry fix, which we’ll provide below.

Elara has been known since 2015. It is associated with the Apntext.exe file, which is the application that controls the touchpad on Windows laptops. The program resides in a specific folder in the C:\Program File directory. The folder may be named DellTPad or similar, depending on the device manufacturer.

Users who have installed the Elara application on their computer may quickly encounter the following errors when trying to shut down or log out:

The Elara app prevents shutdown
The Elara app prevents Windows from restarting.
The Elara application prevents Windows from logging out.

These errors are usually followed by other computer problems, such as inability to run legitimate programs, general computer slowness, installation of unknown applications, slow Internet connection, etc.

What is Elara App?

All computer manufacturers use hundreds of small components in their computers that they buy from hundreds of different small manufacturers. These components are sometimes used by different manufacturers in their products, making them common to many different brands such as HP, Samsung, Dell, etc.

The Elara app is used to control one of these components, which is connected to the touch panel of the laptop. This is why the Elara app is mostly seen on laptops and pre-installed on your computer. This application controls certain touchpad functions and is installed in the Program Files folder with the computer’s touchpad driver. The application can be found in the task manager under the name “ApntEX.exe“. It is not a stand-alone driver or software, but may simply be part of the touchpad driver provided by your computer manufacturer.

Why does the Elara App prevent Windows from shutting down?


The Elara App can prevent Windows from shutting down because it always runs in the background when it is installed on your computer. When Windows shuts down, all processes close in the background. However, if a process is considered sensitive by the operating system, the operating system interrupts the shutdown process and warns the user that a sensitive background task exists.

Can it be disabled?

According to many user reports, stopping a task in Task Manager or even removing the touchpad driver completely has no side effects.
However, according to one report, the user loses the ability to turn off the touchpad using the “Fn” keys. Therefore, in our opinion, you should remove the task via Task Manager and it should not negatively affect the computer’s performance.

You can also try uninstalling the touchpad driver to get rid of the bloated software and see if the touchpad is still functional. The results may vary depending on the manufacturer of the device, but even if you lose functionality, you can simply reinstall the driver by checking for changes in the hardware, and then Windows will reinstall the driver you just removed.

What should I do if the Elara app prevents Windows from shutting down?

Check for driver updates for Windows 10 and the touchpad

  1. From the Start menu, find the Settings app and open it.
  2. Go to Updates and security and select Check for updates.
  3. Your system will start downloading all the latest updates. Wait for your system to complete the installation process.
  4. Press Windows + X and click Device Manager in the list of options.
  5. Go to the Mouse and other pointing devices section, right-click the driver, and then click Update Driver. Now select Automatically check for the latest driver software.
  6. Repeat the same process to update all the drivers listed in this section.
  7. You can also manually download the latest updates from the hardware manufacturer’s website.
  8. Reboot the system to apply the changes.

Create a new registry key

  1. Press the Windows + R keys to open the Run dialog box on your screen. Type regedit and press Enter to open the registry editor.
  2. Once the registry editor window opens, navigate to HKEY_CURRENT_USERControl PanelDesktop in the left pane.
  3. Navigate to the right side of the window and right-click on an empty space. Click New > DWORD Value (32-bit).
  4. Write down the name of the new AutoEndTasks key and set its value to 1.
  5. Click OK to save your changes and close the registry editor.

Removing the Elara application from your system

  1. From the Start menu, find the Control Panel and open it.
  2. Under Programs, click Uninstall a program.
  3. Search for the Elara app or any other suspicious program in the list of installed programs.
  4. Uninstall them all one by one and finally click OK.

Uninstalling the Elara app from Google Chrome

  1. Launch the Google Chrome browser to remove the extensions associated with the Elara app.
  2. Go to the three-item menu and click More Tools >> Extensions. Now delete all suspicious extensions one by one using the trashcan icon.
  3. Close the browser.

System Restore

  1. Go to the Start menu and look for System Restore. Open the first result in the list. You may need to enter your administrator password.
  2. Follow the instructions on the screen to restore your system to a stable state.

Frequently Asked Questions

  1. Start the shutdown as you normally would.
  2. If the warning message "This application prevents shutdown" appears, press Cancel to complete the shutdown.
  3. Press the Windows + R keys to open the Startup dialog box.

Some Google articles claim that the Elara app is malicious. However, the truth is that this software is not malware or a virus at all. The Elara app is installed along with the touchpad driver in your Applications folder. You can see it in the task manager, where the software is called ApntEx.exe.

The Elara application is a pre-installed program that usually comes with Dell, Toshiba, or Sony laptops. It can only be found on laptops (it runs in the task manager as ApntEX.exe process), as its main purpose is to support the touchpad functionality.

Exit open applications and kill processes to shut down your computer. One possible reason why Windows won't shut down is that some applications are open on your computer. If you close them all, the problem should be solved. Right-click on the taskbar at the bottom and select Task Manager.