How to Troubleshoot “WebGL is not supported” Error

WebGL stands for Web Graphics Library. According to Wikipedia, it is a JavaScript API for rendering interactive 2D and 3D graphics in any compatible web browser without using a plugin. It is widely used in modern browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, etc.

The availability of WebGL depends on GPU support, and you may not be able to use it on some older devices. Sometimes WebGL does not work as expected in browsers. Some Google Chrome users complain that they cannot use certain WebGL-based websites because of the “WebGL is not supported” error message.

This problem is not limited to Google Chrome and can occur in other web browsers. If you encounter this problem, you are likely using an older version of the browser that does not support WebGL technology or an older model of the graphics processor. Switching to a different installed browser may help you visit the desired site without any problems.

However, if you want to continue using a browser that displays the “WebGL is not supported” error message, you can try the following solutions to fix the problem.

What causes the “WebGL is not supported” error?

Hardware acceleration is not enabled in your browser: Although hardware acceleration is not a requirement for WebGL, we have found many reports of WebGL technology not working properly. Chrome has been known to incorrectly report that WebGL is not supported if hardware acceleration is disabled. In this case, the solution is to go into the browser settings and enable hardware acceleration in the browser.

The browser version does not support WebGL: Older browsers do not support WebGL. If you encounter this problem on an outdated version of your browser, the solution is to upgrade to a version that supports WebGL.

Windows XP does not support WebGL: If you are still using Windows XP, you may have to upgrade to use WebGL technology. A workaround that will allow you to use XP is to use an older version of Chromium (not recommended).

Outdated graphics drivers: A very outdated graphics driver is another factor that can cause the “WebGL is not supported” error. In this case, the solution is to update the graphics driver to the latest version automatically (via Device Manager) or manually (via your GPU manufacturer’s proprietary update program).

How to repair the “WebGL is not supported” error?

Update your graphics drivers

  1. Open the Device Manager.
  2. In Device Manager, expand the Display Adapters section.
  3. Right-click on the graphics card and select Update Driver.
  4. Click Automatically check for driver software updates.
  5. Approve the download of the updated drivers, then wait for the installation to complete.
  6. Restart your computer after the installation is complete.
  7. Open the WebGL-enabled Web site again to see if it worked.

Make sure your browser is updated

  1. Click the three-button icon in the top right corner of your browser.
  2. Scroll to the Help section and expand it -> click About Google Chrome.
  3. Once this is done, the update process will start on its own.
  4. Click the “Restart” button when the update is complete.

Disabling installed extensions

  1. Click the three-button icon in the upper-right corner of your browser.
  2. Open the More Tools menu -> select Extensions.
  3. Disable extensions by clicking the switch next to their name – when the switch turns gray, the extension is disabled.

Check to see if hardware acceleration is enabled

  1. Click the three-button icon in the top right corner of your browser.
  2. Open Settings -> scroll down and select Advanced.
  3. Find the System tab and make sure that the “Use hardware acceleration when available” button is checked – it should be colored blue.
  4. After making these changes, click Restart to restart Google Chrome.

Frequently Asked Questions

If your system supports WebGL, you can solve the problem by simply making sure you are using the latest available graphics drivers. In Device Manager, expand the drop-down menu associated with display adapters. Then right-click on the graphics card and select Update Driver.

  1. Run a live test in Google Chrome.
  2. Scroll to Disable WebGL - enabling this option will prevent web applications from accessing the WebGL API, then click Enable:
  3. Click Restart Now. Google Chrome will restart and your new settings will be applied.

WebGL error: It appears that your browser does not support WebGL, the HTML standard used to display 3D graphics. This error may indicate that your browser does not support WebGL, the technology that enables BioDigital Human 3D graphics.

Open Settings -> scroll down and select Advanced. Find the System tab and make sure the Use Hardware Acceleration When Available checkbox is checked - it should be blue. After making these changes, click Restart to restart Google Chrome.