How to Troubleshoot Twitch App Error Code 995f9a12 [Xbox One]

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Some users are encountering error code 995f9a12 when trying to access the Twitch app through the Xbox One console. The problem is specific to the Xbox One only, as affected users report that the same error does not occur when trying to use the Twitch app from another platform (PC, mobile device, etc.).

What is the cause of error code 995f9a12 in the Twitch app?

  • The main reason for the error may be the user’s stream key. If it is incompatible, this error occurs.
  • An alternate Xbox MAC address can also cause this problem and cause the network to stutter.
  • The culprit for the Twitch App 995f9a12 error could be any problem in the Xbox firmware.

How to fix the Twitch App 995f9a12 error code?



Updated: May 2024

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Perform a reboot

  1. Press and hold the power button on your Xbox One console until the flashing LED of the
  2. button stops flashing (about 10 seconds).
  3. Wait 2 minutes, then turn on your Xbox One console. If you see a startup animation, it means that the power-up process was successful.
  4. You can now open the Twitch app and log in to your account.

Resetting the Twitch stream key

  1. Open the Twitch website from your computer and log in with the same account you use on your Xbox One console.
  2. Click on your account icon in the upper-right corner and select Settings.
  3. In Settings, select the Channel and Video tab.
  4. Under Stream Key and Settings, click Reset next to the Primary Stream Key option.
  5. You can then navigate to your Xbox One console and restart the Twitch app.

Reset the MAC address of the secondary Xbox

  1. Make sure your Xbox One console is turned on. Then press the Xbox button on your controller.
  2. Go to System -> Settings -> Network -> Network Settings -> Advanced Settings.
  3. On the next screen, select Alternate MAC Address.
  4. Select the Delete button.
  5. You should then reboot your Xbox One console.



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Frequently Asked Questions

The user stream button is unstable or the problem is in the Xbox firmware.

  • The main reason for the error may be the user stream key. If it is incompatible, this error occurs.
  • An alternate Xbox MAC address can also cause this problem and cause a network stutter.
  • The culprit for the Twitch App 995f9a12 error could be any problem in the Xbox firmware.

  1. Press and hold the power button on your Xbox One console until the LED flash button stops flashing (about 10 seconds).
  2. Wait 2 minutes, then turn on your Xbox One console. If you see a startup animation, it means that the power-up process went perfectly.
  3. You can now open the Twitch app and sign in to your account.