How to Troubleshoot Error Syncing Cloud Storage Data on Origin

This is a random issue, as many Origin users are having trouble syncing save data to the Origin cloud. Users tend to panic when they think they’ve lost their game save data, and start reporting it in forum threads.

This is very frustrating and happens with every Origin client game with the error message “Error syncing cloud storage data, your latest cloud save data may not be available”.

In addition, sometimes users can play using the “Play Anyway” button, but some users have the option to re-sync.

There are many different reasons causing the “Error syncing cloud storage data in Origin” error, read the article to know the solutions to fix this annoying error message.

What is the cause of the error “Error Syncing Cloud Storage Data” on Origin?

This error is very common among Origin customers and is often caused by minor issues with application configurations or system modules, such as networking.

The cloud storage sync error can be caused by a temporary communication failure between your Origin client and the servers. In this case, you can solve the problem by taking your Origin client offline and then bringing it back online.

The cloud storage sync error can be caused by a temporary communication failure between your Origin client and your servers. If this is the case, you can solve the problem by taking your Origin client offline, and then bringing it back online.

ISPs use a variety of protocols and technologies to control traffic and keep their users safe. But ISPs sometimes block access to an important network resource for the game/Origin client, resulting in the current problem.

Outdated Windows and system drivers leave your system vulnerable to many problems. The same may be the cause of the current sync error.

The cloud storage sync error may be caused by some applications that conflict with the work/initiatives of the game client. The problematic application can be found by booting the system properly.

Almost all applications cache some data to speed up load times and improve the user experience. This is also true for the Origin client. If the Origin cache is corrupted, it can lead to the sync error discussed.

How to fix the ‘Error Syncing Cloud Storage Data’ error in Origin?

Update Windows and system drivers

  1. Press the Windows key and type update.
  2. In the search results that appear, click “Check for updates”.
  3. In the update window, click Check for updates.
  4. Click Download to download and install updates, if available.
  5. Download the Windows 10 update wizard.
  6. Run the downloaded file and follow the on-screen instructions to complete the update process.
  7. Also, check for updates on the manufacturer’s website.

Perform a Windows cleanup

  1. Press Windows + R to open the startup window.
  2. Type MSConfig and click OK to open the system configuration window.
  3. Select the Services tab, check the Hide all Microsoft services checkbox, and click Disable all.
  4. Click the Apply button, and then click OK. Select the Restart later option.
  5. Press Windows + R to open the Startup window.
  6. Type MSConfig and press OK to open the System Configuration window.
  7. Select Autorun and choose Open Task Manager.
  8. Look at the last box labeled Startup Impact and disable anything that has a high impact by right-clicking on it and selecting Disable.
  9. Reboot your computer and it will boot into clean boot mode.
  10. If you don’t see the same error again, try finding the problem application by adding one application or driver at a time to your clean boot selection and checking them.

Clear the DNS cache

  1. Exit the Origin client and stop all related processes using the Task Manager.
  2. Press the Windows key and type Command Prompt.
  3. Right-click on the command prompt and select Run as administrator from the context menu.
  4. Enter the following commands at the command prompt and press Enter after each command:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    netsh winsock reset
  5. Restart your computer

Scan the game and repair

  1. Launch the Origin client.
  2. Click on “My Game Library.
  3. Right-click on the problem game and choose Repair Game from the context menu.

Reinstall the problem game and the Origin client

  1. Restart your Origin client.
  2. Click My Game Library.
  3. Right-click the icon of the game you want to uninstall.
  4. Select Uninstall from the pop-up menu.
  5. Follow the instructions on the screen to complete the uninstall process.
  6. Press the Windows key and type “Control Panel”.
  7. In the search results that appear, select Control Panel.
  8. Under Programs, click Uninstall a program.
  9. Find the Origin client in the list of installed applications and right-click it.
  10. On the shortcut menu, click Uninstall.
  11. Click the Uninstall button. Follow the on-screen instructions to complete the uninstall process.
  12. Restart your computer.
  13. Download the latest version of the Origin client from the official site.
  14. Run the downloaded file with administrative privileges, and complete the installation of the Origin client.
  15. Reinstall the problem game.

Switch your Origin client to offline mode, and then to online mode

  1. Launch the Origin client.
  2. Go to the Origin -> Exit menu.
  3. Return to the online state.

Launch Origin Client with “Run as administrator”

  1. Exit Origin Client, and stop any related processes from the task manager.
  2. Right-click the Origin Client icon on your desktop.
  3. Select Run as administrator on the context menu.
  4. Click Yes to grant administrative access when prompted for UAC (User Account Control).

Frequently Asked Questions

  1. Use the "Restore save" option in Origin.
  2. Delete the original cache files.
  3. Restart your modem and router.
  4. Update your video card drivers.

  1. Go to your games library in Origin.
  2. Right-click your game.
  3. Click on Game Properties.
  4. Click Cloud Vault.
  5. Click on Restore Storage.
  6. Click OK, and you'll be able to play from your last local save.

  1. Launch the Origin client.
  2. Sign in to your account.
  3. Open the Origin menu.
  4. Click on "App Settings.
  5. Uncheck "Enable cloud storage for all supported games.
  6. Click "Done" to exit.
  7. Exit the Origin client.

  1. Restart the Origin client.
  2. Make sure you have an active EA account.
  3. Restart Windows and network devices such as your router, etc.
  4. Make sure you have a stable and working internet connection.
  5. Check @EAHelp Twitter or Down Detector for server outages.