When you’re looking forward to watching a movie or TV show, it can be frustrating to see Netflix constantly freeze.
This problem can occur in several ways:
- The Netflix app has stopped responding at all.
- The Netflix video freezes on the loading screen.
- Your entire device (computer, cell phone, media player, or game console) freezes.
- The video itself freezes, but the sound continues to play.
- The video plays, but repeatedly stops and buffers.
All of the above problems cause Netflix videos to freeze but may have different causes.
Table of Contents:
What causes Netflix to keep freezing?
- Server failure.
- Due to incorrect date and time.
- This can be caused by problems with your Internet connection, proxy server, or VPN.
- Due to an outdated Silverlight plugin.
How do I fix the situation when Netflix keeps freezing?
Uninstall the Netflix app on your PC
- Search for Netflix in the Windows search box.
- Then right-click on the Netflix app in your browser. Click the Uninstall button.
Reinstall the Netflix application
- Open the Microsoft Store and search for Netflix.
- Click the Get button. Then click the Start button.
- Log in with your valid email address and password.
Set the system date and time
- Press the Windows and R keys together to open the Run field.
- In the Run field, type Control Panel and press Enter.
- On the Control Panel home page, click Clock and Region.
- In this area to the right, select the Change date and time option.
- In the new pop-up window, click Change Date and Time.
- In this pop-up window, you can set the date and time as you see fit.
Check the Internet and firewall
- Find the Window Defender firewall in the search box.
- Then click “Allow an application or feature through Windows Defender firewall” in the left pane.
- Find the Netflix app in the list and check to see if you’ve blocked it or not.
Frequently Asked Questions
What does “Netflix keeps freezing” mean?
- The Netflix app is not responding at all.
- Netflix videos freeze on the loading screen.
- Your entire device (computer, cell phone, media player, or game console) freezes.
- The video itself freezes, but the sound continues to play.
- The video plays, but repeatedly stops and buffers.
What causes Netflix to keep freezing?
- Server failure.
- Due to incorrect date and time.
- Due to an outdated Silverlight plugin.
- This can be caused by problems with your Internet connection, proxy server, or VPN.
How do I fix the situation when Netflix keeps freezing?
- Reinstall the Netflix app.
- Uninstall the Netflix app on your computer.
- Set the system date and time.
- Check your Internet and firewall.