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Netflix, the streaming service, has become one of the leading sources for streaming TV shows and movies. It is available on a wide range of platforms, such as mobile devices and Windows 10 PCs. However, when you try to open Netflix, you may get an error code message: There is a connection problem with Netflix. Please try again later.
This is a common Netflix network error, but you can easily fix it. Keep reading this article to learn how to solve this Netflix network error on Windows 10.
Table of Contents:
What is the cause of the “There is a problem connecting to Netflix” message?
- Problems with your device.
- Internet connection problems on your smartphone.
- Mismatches in the mobile app, this is usually resolved by resetting the relevant saved data.
How do I solve the “There’s a problem connecting to Netflix” problem?
This tool is highly recommended to help you fix your error. Plus, this tool offers protection against file loss, malware, and hardware failures, and optimizes your device for maximum performance. If you already have a problem with your computer, this software can help you fix it and prevent other problems from recurring:
Updated: May 2025
Uninstall and then reinstall the Netflix app
- Go to Settings > Applications > Netflix App > Uninstall.
- Start menu > Widows Store.
- Find Netflix > select it and install it.
Turn off hardware acceleration
- Right-click on the video you are watching.
- Select Settings.
- Make sure the Enable Hardware Acceleration checkbox is not checked.
- Click Close to see if the problem has been resolved.
Cleaning the browser cache
-
- In the address bar, type chrome://settings/ learBrowserData and press Enter.
- Select the following items:
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- Browsing History
- Download history
- Cookies and other website and plugin data
- Cached images and files
- Delete browsing data
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Frequently Asked Questions
Why do I keep having trouble connecting to Netflix?
Turn off your modem and router and wait 30 seconds. Reconnect the modem and wait for the new lights to turn on. Connect the router and wait until the new lights start flashing. Turn on the device and try using Netflix again.
What is causing the “There is a problem connecting to Netflix” message?
- Problems with your device.
- Inconsistencies in the mobile app.
- Internet connection problems on your smartphone.
How to solve the “There is a problem connecting to Netflix” message?
- Go to Settings - Applications - Netflix App - Uninstall.
- Start menu - Widows Store.
- Find Netflix - select it and install it.