How to Repair Netflix Error Code U7361-1254-C00DB3B2 on Windows 10

If you’re using Windows 10 and have recently purchased a 4K display, it may not work as expected. Windows 10 users who want to watch Netflix in HD must use either the official Netflix app or Microsoft Edge.

Unfortunately, when users try to watch Netflix in 4K, they don’t play it and instead get the Netflix error code U7361-1254-C00DB3B2. Like most error codes, it doesn’t offer much help in solving the problem. This error code is not a problem on the Netflix side. It is thanks to Microsoft. The company made the error in a recent planned Windows 10 update.

What causes the Netflix error code U7361-1254-C00DB3B2?

After researching the issue, it turns out that this particular problem is due to an incorrect Windows 10 update provided by the Microsoft team for the HEVC video plugin. It turns out that Windows 10 has effective ways to defuse this problem.

How to fix the Netflix error code U7361-1254-C00DB3B2?


Reset the HEVC extension

  1. Open the Run dialog box by pressing Windows+R and typing ms-settings.
  2. Click on Applications.
  3. Select applications and features.
  4. Find the HEVC video extension and click it to open.
  5. Find Microsoft Corporation and click on Advanced Options.
  6. Now select Reset.
  7. Confirm the action by clicking Reset again.
  8. Wait for the process to complete.
  9. Then reboot your computer.
  10. Try enabling Netflix streaming again.

Uninstall the HEVC Extension

  1. Go back to Settings.
  2. Select Apps and click Apps and Features.
  3. Find the HEVC Video Extension. Right-click it to open the drop-down menu.
  4. Click the Uninstall button.
  5. Reboot your computer and try again.

Frequently Asked Questions

This particular problem is caused by a faulty Windows 10 update provided by the Microsoft team for the HEVC video plugin.

This particular problem can occur for a variety of reasons, such as an incorrect Windows update or an outdated version of Windows, or even a 4K display resolution.

  1. Press Windows+R and type ms-settings.
  2. Click on Applications.
  3. Select applications and features.
  4. Find the HEVC video extension and open it.
  5. Find Microsoft Corporation and click Advanced Settings.
  6. Now select Reset.
  7. Confirm the action by tapping Reset again.
  8. Wait for the process to complete.
  9. Then reboot your computer.
  10. Enable the Netflix streaming again.