How to Troubleshoot Netflix Full Screen Not Working Problem in Windows PC

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Netflix is one of the most popular OTT platforms in the world. Generally, users prefer to use it in browser mode when watching content on their system. Some users also use it through the Netflix app. However, sometimes Netflix stops working in full-screen mode.

If this is the case for you, read this article to find a solution.

What prevents Netflix from working in full-screen mode?

The most common causes are browser issues (outdated browser), Flash player issues, incompatible add-ons and themes, caching issues, bugs in your TV software (if you’re watching TV on a smart TV), and others.

The problem can be so frustrating that you may not watch the movie at all because of a bad viewing experience. Here are some solutions you can try if you’re having problems with Netflix’s full-screen mode.

How to solve the problem of Netflix’s fullscreen not working?



Updated: March 2025

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Delete the Netflix cookies

  1. Go to Netflix.com/clearcookies to delete Netflix cookies.
  2. You will be logged out of your account and redirected to the home page.
  3. Log back in.
  4. Try playing your show or movie in full-screen mode.

Download Netflix from the Microsoft Store

  1. Press the Windows + S keys and type store.
  2. Select Microsoft Store from the list of results.
  3. When the Microsoft Store opens, type Netflix in the search box.
  4. Select the Netflix app from the list of results.
  5. Now click Get to download the Netflix app.

Uninstall the Silverlight plug-in

  1. Exit all open browser windows and close them.
  2. Select Settings in the lower right corner of the screen.
  3. Select Control Panel.
  4. Go to Programs.
  5. Select Uninstall a program.
  6. Find Microsoft Silverlight and select it.
  7. Select Uninstall.



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Frequently Asked Questions

  1. Older browser.
  2. Problems with the Flash player.
  3. App and theme incompatibility.
  4. Problems with the cache.
  5. Problems with the TV software when playing on a smart TV.

  1. Press Windows + S and type store.
  2. Select Microsoft Store from the list of results.
  3. When the Microsoft Store opens, type Netflix in the search box.
  4. Select the Netflix app from the list of results.
  5. Now click Get to download the Netflix app.

  1. Delete the Netflix cookies.
  2. Download Netflix from the Microsoft Store.
  3. Remove the Silverlight plug-in.