When trying to play a game on a disc from the Xbox One console, many users encounter the 0x91d70000 error. In this article on IR Cache, you will learn several troubleshooting methods.
Xbox One error 0x91d70000 is a signal indicating that the formatting of the game drive is not recognized by the console. An inconsistent network, firmware error, damaged Blu-ray disc, optical error, and corrupted file can cause an Xbox One error.
What causes Xbox One error 0x91d70000?
Firmware error: It turns out that this error is often related to a firmware problem. In this case, you can fix the problem by discharging the power capacitors using a procedure such as power cycling.
Network mismatch: The problem may be due to a network mismatch that prevents the Xbox One console from checking the Blu-ray disc you are trying to insert. In this case, you can fix the problem by rebooting the network.
Contaminated Blu-ray Disc: A dirty or damaged device can also cause this error code. If you are dealing with a deep scratch, there is nothing you can do to avoid the error code. However, if the error is caused by a dirty disk, you can solve the problem by cleaning the disk with a soft cloth and isopropyl alcohol.
Corrupted data in persistent storage: The Xbox One has a special storage space called persistent storage that stores cached data associated with the Blu-ray discs that you (as the user) insert. Under certain circumstances, this data can be corrupted, which can lead to an error. If this scenario applies, you may be able to solve the problem by deleting the permanent storage in the Settings menu.
Faulty optical drive: It turns out that this problem can also occur in the early stages of a faulty optical drive. In this case, you can still bypass the error code for a while by applying the so-called “input method”.
How to resolve the Xbox One error 0x91d70000?
Perform a reboot
- Press and hold the Xbox button on the console for about 10 seconds until the console shuts down.
- After the console shuts down, disconnect any cables connected to the console.
- Then press the reset button or the power button on the modem/router.
- Reconnect all cables to the Xbox console, then press the Xbox button to turn the device on.
- Also, turn on the router/modem.
- Try inserting the drive where the error occurred and see if it improves.
Removing permanent memory
- Press the Xbox button on the controller.
- On the home screen, select Settings.
- Then select Console.
- On the Console screen, select Disk and Blue-ray.
- Under Disks and Blue-ray, select Permanent Storage.
- This will delete the permanent storage.
Check if the optical drive is malfunctioning
- If the problem persists, the problem may be related to your console’s optical drive.
- Several users have reported that the console can detect the drive if you take it immediately after inserting it and prevent it from being inserted the first time.
- However, this indicates a faulty optical drive that needs to be repaired.
- If grabbing the disk helps you solve the problem, take your console to a service center and have it checked for an optical drive problem.
Frequently Asked Questions
- Apply isopropyl alcohol to a soft cloth and wipe the hard drive causing error 0x91d70000.
- After successfully cleaning the drive, allow it to air dry for at least 5 seconds.
- Install the drive back into the Xbox One console and check to see if the problem has been fixed.
When you try to read the disk on your Xbox One console, you will see the following error code: 0x91d70000. This means that no formatting of the disk was detected.
Perform a power cycle by holding down the Xbox button on the console for 10 seconds. After completely shutting down the console, press the Xbox button on the console again to restart it. Try using the drive again. If the console can now read the disc, you can return to instant power.
- Turn off the console. Press and hold the power button on the console for 5-10 seconds while it's on.
- Allow it to turn off completely, wait 30 seconds, then restart it.
- Remove the disk, check it for dirt or scratches, then put it back in.