Some Windows users have contacted us with questions after failing to update their computers to the latest Windows update. In fact, when I try to check for new updates, I get error code 8024001B with the message “There was a problem while checking for updates”. This error occurs before the scanning process is complete, so affected users can never see which updates need to be installed. In most cases, this problem occurs on Windows 7 and Windows 8.1.

We have investigated this particular issue by reviewing various user reports and testing various recovery strategies recommended by other users who have already managed to figure out and fix this problem.

If you are currently experiencing the same Windows Update error code 8024001B and any of the above scenarios seem to apply, this article will likely help you solve the problem. Below is a set of methods that other users in a similar situation have successfully bypassed the error code and installed Windows updates normally.

Open the Windows Update Center Troubleshooter

Windows includes a built-in fix that can help fix the pending update. This is the easiest way to do it. So run them first. The fix requires three actions:

This fix is available in Windows 7, 8, and 10. It is in the same place in all modern versions of Windows.

The fix goes through its process and then tells you if the problem can be identified and fixed. In most cases, troubleshooting can successfully remove the hung update from the queue. Go ahead and try running Windows Update Center again. Although the troubleshooter indicates that the problem cannot be identified, it is possible that the actions of starting and stopping the service and clearing the cache have done the trick.

Reset all EC components

Another common scenario that can cause error 8024001B is incompatibility with the Windows Update Center (WU), which effectively prevents your computer from finding and installing new updates.

We have seen this behavior with several affected users, and in the vast majority of cases they have been able to fix it by resetting all of the items and dependencies involved.

If you think this scenario might work for you, follow the guide below for a step-by-step guide to manually reset all Windows Update Center components (using the advanced CMD prompt). Here’s a quick guide on how to do it: