You encounter this error when you try to change the Microsoft account associated with Xbox Live. Basically, it means that you may have entered the wrong email address or password. Or there are other problems with your Xbox Live.
What causes the error code 8015D000 or 8015D021 on your Xbox 360?
Problem with the main Xbox Live service: As some affected users have confirmed, this problem may be caused by a malfunction in the Xbox Live service. Scheduled maintenance or a DDoS attack on Xbox servers in your area may prevent your console from confirming ownership, which could lead to this error.
Invalid Microsoft account: You can expect this error if you are trying to log in with a different account (not associated with your Xbox Live account). In this case, make sure you are using the correct credentials and verify that the name tag you have been assigned is correct.
Blocked email account: If you use your Outlook or Hotmail.com email account when logging in with your Xbox Live account, Microsoft may block your email account due to suspicious spam-related activity. In this case, you can temporarily unblock it by logging into Xbox.com and checking your email again.
No parental consent: If you see this error code every time you try to log in with a child account linked to your primary account, it’s likely the reason is the lack of parental consent.
Conflicting information between parent and child: As many concerned users report, you can expect to see this error because the two accounts (child and parent) have different reasons that cause a security filter that eventually locks the account. To fix this error, you need to log in to both accounts from your desktop device and make sure the same region is used for both.
How to resolve the error code 8015D000 or 8015D021 on Xbox 360?
Check your Xbox Live status
If you are getting Xbox Error 8015D000 on your console, the first thing to do is to check for service warnings on your Xbox Live page. If any warnings appear, you can wait a while before trying to use your console again.
If a particular service or application is unavailable, you can ask Microsoft to notify you when the service becomes available again. Under the name of the service or application, you can click Notify me when the service or application becomes available again.
Make sure that you are using the correct Microsoft account
If you have more than one Microsoft account, you might be trying to sign in with the wrong account. You should log in with the account associated with your Gamertag. To make sure you are using the correct account, follow these steps:
- Go to the top of any Xbox.com page and log in.
- Use the email address and password for the Microsoft account you plan to use on your Xbox console.
- If you have problems with your Microsoft account, follow the instructions to resolve them.
- If you are logged in with the wrong gamer tag or if Microsoft asks you to create a new account, you are probably using the wrong Microsoft account.
Resetting your password
Since the Xbox 8015D000 error can occur if you entered the wrong credentials, such as your email address or password, you can reset your Microsoft account password if you can’t remember it before logging into Xbox Live.
Confirming your active account
Microsoft continually checks for unusual activity on Outlook.com or Hotmail.com. If it detects or notices any such strange activity, your account may be temporarily suspended for your own safety.
If your account has been suspended, go to account.live.com, log in and follow the instructions to unlock/unsuspend it. Once your account is active, try again.
Frequently Asked Questions
- Log in at the top of any Xbox.com page, such as this page.
- Use the same email address and password for your Microsoft account that you plan to use on your console.
- If there are any problems with your Microsoft account, you will be prompted to fix them.
Unplug your Xbox 360 and network equipment, wait 5 minutes, then plug everything back in and reboot the console. Try to re-establish the connection. For more information about troubleshooting your Xbox Live connection, see Xbox 360 Network Connection Problem Resolution.
Your profile may be corrupted. To fix this issue, delete the profile that you saved on your Xbox 360 console, clear the system cache and load the profile again. Go to Settings, then select System.
- From the System Preferences menu, select Storage.
- Select Hard Drive.
- Press the Y button to open Device Settings.
- Select Format.
- Select Yes to confirm your selection.
- Enter the serial number of your console.
- Select Done and wait for the formatting process to complete.