When a Canon wireless printer goes offline in Windows 10 and how to get it back online. There are several possible errors: printer network, driver, IP address, print spooler, and computer. First, the problem may be to find out why Windows can’t scan the printer, second, to troubleshoot the problem.
If Windows 10 and the Canon printer are connected to a wireless network or router (Wi-Fi). Checking the printer on the so-called “offline” desktop may show up, but printing may not be possible.
What causes a Canon printer offline error?
- Paper jam problem.
- Connection problem.
- Empty paper cassette.
- Slow Internet connection.
- Loose cable or USB cable.
- Viruses or malware attacks.
- The printer is in pause mode.
- The printer is in standby mode.
- Damaged printer drivers and software.
- Printer drivers do not support the new Windows after updating.
How to resolve a Canon offline printer error?
Restart the printer driver
- On your system, press the “Windows” key and the “R” key at the same time to open the “Run” dialog box.
- Then type “services.MSC” in “Run” and press the “Enter” key.
- A window opens with many services. Click on any service and press the “P” key.
- Hold down the key and highlight “Print Spooler”.
- Now right-click on the “Print Spooler” service and select “Properties”.
- Then click the “General” tab. Under “Service Status”, click on the “Suspend” option and then on “OK”.
- This service is now temporarily disabled. Now you need to delete the files from the printer.
- To do this, open “Windows Explorer” and go to “C:\Windows\System32\spool\PRINTERS”.
- Click “Next” if you are asked for permission.
- Now select all the files, delete them and close the window.
- Open the “General” tab again and click “Start”.
- Change the “Startup Type” of the print spooler to “Automatic” and click “OK”.
- The last step is to reboot the system.
Disable the “Use Printer Offline” option
- Press the “Start” key on the system keyboard, then click on “Control Panel.”
- Find “Hardware and Sound” and click on it.
- In the next step, click on “Devices and Printers.”
- Now right-click on your Canon printer and select the “Show Printed” option.
- Then click on “Printers.” In the drop-down menu, you will find the “Use standalone printer” option. Disable this option.
- Then click “Cancel all documents.”
- Now reconnect your Canon printer and give the print command to make sure that the Canon standalone printer error is resolved.
Updating the printer driver
- On your system, press the “Windows” key and the “R” key.
- When the “Run” dialog box opens, type “MSC” and press the “Enter” key.
- Then go to “Device Manager” and open the “Print Queues” submenu.
- Right-click on the printing hardware and select the “Update Driver” option.
- You will be prompted with the question “How do you want to search for drivers? Select the “Search for driver software on your computer” option to continue.
- After you have updated your Canon printer driver, you will need to restart your system.
Resetting the printer offline
- Press the power switch on your Canon printer for a few moments. Your device will turn off.
- You can also unplug the power cord from the Canon printer.
- After a while, turn the printer back on by holding down the power switch or connecting the power cord.
- Allow the device to reboot.
- Give the print command to see if the error persists.
Frequently Asked Questions
- Check the connection between your computer and printer.
- Restart the printer and computer.
- Run the printer troubleshooter.
- Disable "Use printer offline" mode.
- Delete the print queue.
- Set the printer as the default printer.
- Restart the print spooler service.
- Update the printer drivers.
- Connection problem
- Loose cable or USB cable
- A Printer is in standby mode
- Your printer is in pause mode
- Paper jam problem
- Empty paper cassette
- Slow Internet connection
- Viruses or malware attack
- Damaged printer drivers and software
- Printer drivers that do not support the new Windows after updating.
- Make sure that the printer is turned on and connected to the same Wi-Fi network as your device.
- Restart the printer.
- Set your printer as the default printer.
- Remove the print queue.
- Reset the service that manages the print queue.