Groove Music Player is a great alternative to the native Windows Media Player in Windows. Groove Music Player makes it easy to organize your songs with various filters and play them with a modern and charming interface. However, we recently encountered another error when playing music from the app. Every time we tried to play a song, we would get a rejection with this error.
What was the problem with the Groove Music Player app, why couldn’t it play? There is a simple solution described below to fix this error for the Groove music player app.
What causes 0xc00d36b4 “Can’t Play” error in the Groove music player application?
Codec lock: A certain collection of third-party codecs have been known to have problems with the Groove music player. If you have Nero Codecs installed on your computer, you can solve the problem completely by opening the program from the Applications and Attributes menu.
Multimedia Document Not Supported: Groove Music Player only works with a limited number of document formats. It supports the most common document formats, but may not be designed for other formats that are not widely available. If a document is not supported by Groove Music Player, you must use an offline or online converter to convert the file, or use a third-party application that supports file formats.
Damaged audio format: Another real possibility that can cause this error message is a corrupted audio format released after an improper reboot or platform shutdown. Regardless of whether this scenario applies or not, you can fix the problem by opening the audio settings on the device you are using and changing the default format to a different sample rate and bit depth.
Windows Media Player does not work: This problem may be caused by a blocking of the main component that controls the Groove music player (Windows Media Player). Whether this scenario applies or not, you can fix the problem by going into the Windows Feature Monitor and checking the print functions before shutting down and rebooting your computer.
How to resolve the 0xc00d36b4 “Cant Play” error in the Groove music player?
Uninstalling Nero Codecs
- Press the Windows + R keys to open the “Run” dialog box.
- Then type “appwiz.cpl” and press Enter to open the Programs and Files menu.
- While in the Programs and Files menu, scroll through the list of installed applications and find the Nero codec pack that you suspect is causing a conflict with the Groove Music application.
- When you find the codec pack you want to remove, right-click on it and select Uninstall from the pop-up menu that appears.
- Follow the instructions on the screen to complete the removal of the problem codec pack.
- Once the process is complete, restart your computer and verify that the problem is fixed the next time your system starts up.
Reactivating Windows Media Player
- Press the Windows + R key to open the “Run” dialog box.
- Then type “appwiz.cpl” and press Enter to open the Programs and Files window.
- Once in the Programs and Features menu, click the Enable or Disable Windows Features hyperlink on the left side of the window.
- Wait for the Windows Features screen to fully load.
- Then scroll down to the bottom of the Windows Features list and expand the Multimedia Features drop-down menu.
- Then uncheck Windows Media Player and click Ok to save your changes.
- After trying to disable Windows Media Player, you will be prompted to confirm.
- Then restart your computer and wait for the next boot sequence to complete.
- For the next boot sequence, follow steps 1 and 2 again to return to the Windows features screen.
- This time, select the checkbox for Windows Media Player and click OK to enable it again.
- Restart your computer and verify that the problem is resolved by trying to open the media file using the Groove Music app.
Change the default audio format
- Right-click the audio icon in the taskbar.
- Then select Open Audio Settings from the pop-up menu that just opened.
- Once in Audio Settings, go to the right side of the screen, scroll down to the Related Settings submenu, and click on Audio Control Panel.
- With the Classic Sound menu open, select the Playback tab and right-click on the active audio device you are currently using.
- From the pop-up menu that appears, select Properties.
- On the audio device properties screen, select the Advanced tab.
- Then go to the Default Format section and set the default format to a different value than it currently has.
- Tap Apply to save the changes and then try playing the media file again using the Groove Music app.
Frequently Asked Questions
- Check if the file format is supported.
- Turn off copy protection in the media player.
- Turn Windows Media Player back on.
- Install the missing codecs.
- Improperly configured playback settings.
- Move the music files.
- Use VLC Media Player.
Error code 0xc00d36b4 occurs when Windows 10 users try to play certain files using Groove's built-in music player. If the file that caused this error is intended to be played as part of the playlist, the app will automatically skip it and start playing the next file.
The most affected video players are Windows Media Player, Xbox, and Groove, but other applications may also have this problem. The 0xc00d36b4 error is a format problem. It occurs when your media player does not support the new music file extensions.
- Click the Start button and type System Restore.
- Select Create a restore point, and then select System Restore under System Properties.
- Follow the instructions to select a restore point just before the update cycle that seems to be causing the problem.