You may encounter errors related to SSL certificates when browsing certain pages in Chrome. Now, learn how to fix the ERR_CERT_SYMANTEC_LEGACY error.
There can be several reasons for this error. But you might be surprised to learn that Chrome and Firefox officially no longer support the old Symantec SSL. If that’s the case, you’re going to have a very difficult time solving this problem. The following messages may appear in the Chrome browser when this problem occurs.
Your connection is not private
Attackers may be trying to steal your information from [web address] (such as passwords, messages, or credit cards). Learn more about this
You may receive warnings when websites update their security. This should improve soon.
If you use Chrome to browse the Web, you may encounter some of the problems described here. One problem most people encounter is the “login, not private” error. NET::ERR_CERT_SYMANTEC_LEGACY error may appear and none of the sites work correctly. Here are some of the ways you can easily fix it.
What causes Chrome error ERR_CERT_SYMANTEC_LEGACY
The “NET::ERR_CERT_SYMANTEC_LEGACY” error is usually accompanied by the message “This connection is not private”. This error usually occurs because Google Chrome no longer recognizes the Symantec SSL/TLS certificate issued before June 1, 2016.
Thus, if a site has a certificate from Symantec providers (Rapid SSL GeoTrust, VeriSign, Thawte, Verisign, Equifax, GeoTrust, and RapidSSL) and that certificate was issued after June 1, 2016, Google Chrome will not recognize it.
June 2016, Chrome 66 considers them unsafe sites and displays a NET::ERR_CERT_SYMANTEC_LEGACY error.
Other causes of NET::ERR_CERT_SYMANTEC_LEGACY error:
- Google Chrome browser has not been updated.
- The certificate has not been updated.
- The website certificate or browser connection is not secure.
- The date specified on the computer is incorrect.
To fix the error ERR_CERT_SYMANTEC_LEGACY of Chrome
Check the date and time settings in Windows 10
- Double-click the clock on the taskbar.
- Press the Windows + S key combination.
- Enter the date keyword in the search engine.
- Select Date and time settings to open the settings.
- Enable the option Set time automatically if this setting is disabled.
- Deactivate the option Set time automatically if this setting is activated.
- Then click on the Edit button.
- Enter the correct time and date.
- Click on the “Edit” button.
Open the page in another browser
As mentioned earlier, if the error on the page is due to outdated Symantec certificates that are no longer supported by Chrome, there is very little to fix the problem.
However, the same page will probably work fine in another browser, so try opening the page in that browser.
Another browser is a great browser when it comes to browsing speed, online security, and customization features. With a free VPN and a built-in ad blocker, your device will always be protected from malware and annoying ads.
The way you can manage your open tabs is also pretty amazing. The workspace features, tab search, and built-in Facebook and Instagram messaging make it easy to get everything you need with just a click.
Disable chrome extensions
- Click Customize and manage Google Chrome.
- Select More tools and extensions.
- Disable the toggle switch for each browser extension.
Disable antivirus utilities
The ERR_CERT_SYMANTEC_LEGACY error can sometimes be caused by third-party antivirus programs.
- Try temporarily disabling third-party antivirus programs.
- This can usually be done by right-clicking on the antivirus program icon in your taskbar and selecting the “Disable” option.
- Then try opening the same web page in Chrome with the antivirus program disabled.
Frequently Asked Questions
- Open Chrome and click the menu (the three vertical dots in the top right corner of the browser).
- In the drop-down menu, click Settings.
- At the bottom of the page, click Advanced.
- In the Privacy and Security field, select "Clear browsing data."
- Try reloading the page.
- Do it manually (not secure)
- Check the clock on your computer.
- Try using incognito mode.
- Clear your browser cache and cookies.
- Try clearing the SSL status on your computer.
- Change your DNS servers.
Chrome returns this privacy error when it can't verify the SSL certificate of the website you're trying to access. There may be a problem with your Chrome extension, anti-virus software, or computer settings.
- On your computer, open Chrome.
- Click More in the upper right corner.
- Click Update Google Chrome. Important: If you can't find this button, use the latest version.
- Click Restart.