PUBG, or PlayerUnknown`s Battlegrounds, is one of the most popular multiplayer online battle royale games available on Microsoft Windows, Android, iOS, Xbox One, and PlayStation 4. The game’s fast-paced action and combat style, which requires tactics and strategy, have made it a must-play game.
While it’s a solid game, there are some challenges that can arise. In another episode of our troubleshooting series, we’ll show you how to solve the “PUBG Stuck on Loading Screen” problem.
What causes the PUBG Stuck on Loading Screen error
PUBG (PlayerUnknown`s Battlegrounds), which is an online multiplayer fighting game, can be played on PC, PS4, and Xbox One. Its remarkable gameplay has attracted many players around the world. However, you may encounter a common problem: “PUBG won’t load”.
- Outdated hardware, such as a regular hard drive and AMD graphics, will reduce PUBG loading. Sometimes outdated devices can cause incompatibility.
- Sometimes incorrect internet settings can also prevent PUBG from loading.
- According to the official report, overclocking your CPU or GPU can cause PUBG to hang on the loading screen. Therefore, you should disable all types of overclocking.
- BEServices is also known to cause problems with the game.
How to resolve PUBG Stuck on Loading Screen error
Sometimes Internet problems can prevent your game from working properly. Therefore, you can reconfigure your internet to solve the PUBG Stuck on Loading Screen problem.
- Type cmd in the Start menu search bar
- Right-click Command Prompt (or cmd if you are using Windows 7).
- Then select Run as Administrator.
- Enter the following commands one at a time, pressing the Enter key each time after entering each command.
- netsh int ip set dns
- netsh reset winsock
- After running all the above commands, exit the command line.
- Restart your computer and open the game again.
Update available drivers
Missing or outdated drivers on your computer may cause PUBG to freeze on the loading screen, especially if there is something wrong with your video card driver. Therefore, you should check if the drivers on your computer are up to date and update the ones that are not.
You can manually download the driver file for your device from the manufacturer’s website and then install it on your computer. This requires time and computer skills. If you don’t have the time or patience, you can also do it automatically with a third-party driver update program.
A third-party driver updater will automatically detect your system and find the right drivers for it. You don’t need to know exactly what system is installed on your computer, you don’t need to worry about downloading the wrong driver, and you don’t need to worry about making an error during installation.
Disable BEServices in Task Manager
You can stop your game’s background service and restart it to solve the “PUBG gets stuck on the loading screen” problem.
- Open Steam on your computer and open PUBG.
- Press the Windows logo and R keys on your keyboard simultaneously to bring up the “Run” dialog box.
- In the Run dialog box, type taskmgr and click OK.
- On the Process tab, scroll down, select BEServices, and click End Task.
This should close your game. If not, you can close the game manually. Restart your computer and reopen the game to see if it works.
Temporarily turn off your antivirus program
This sounds a little strange, but it works for many players. You can try disabling the antivirus program on your computer to solve the problem when PUBG gets stuck on the loading screen.
- Close the game on your computer.
- Temporarily disable the antivirus program on your computer, such as Windows Defender.
- Restart the game and see if it loads correctly.
- If that solves the problem of PUBG getting stuck on the loading screen, it looks like your antivirus program is the cause.
- You can add your game program to your antivirus program’s exceptions/exclusions, then retry the game to see if it works, or you can contact your antivirus program’s developer to find a solution.
- Remember to activate your antivirus program again, as deactivating it can put your computer at risk.
Frequently Asked Questions
- Make sure the game is updated.
- Delete GameUserSettings .ini.
- Disable overclocking.
- Update and install drivers.
- Add an exception to the firewall.
- Stop BEServices.
- Blank IP configuration.
- Change the network.
Try rebooting your system or using optimization tools to solve the problem. This error can occur when system memory allocation fails. Try restarting your system or using optimization tools to solve the problem. Unsupported software or antivirus running at the same time as PUBG may cause this problem.
- Go to your Android phone settings.
- Select the application folder.
- You can now see all the apps installed on your smartphone.
- Select PUBG Mobile from the list of apps.
- Click on the Save option.
- You will now see Clear data and Clear cache.
- Select both options in sequence.
- Stop overclocking your processor.
- Update your existing drivers.
- Adjust your Windows firewall settings.
- Disable BEServices in task manager.
- Reconfigure the Internet.
- Temporarily disable your antivirus program.