In the Windows 10 Photos app, the Export/Share button that allows the user to export or share photos and videos from the app may not work. This can be annoying if the app is already installed as the default image viewer in Windows 10.
The problem is most noticeable when a user tries to use the “Remix” feature for photos or videos. It can be photos, videos, or a combination of the two. If you try to do this with video, the problem will result in the video no longer be visible. Sound is audible, but no video is visible, just a purple blurry screen with no export/sharing option.
What is the Microsoft Photos app?
The Photos app on Windows 10 lets you enjoy, organize, and edit photos and videos from all your devices, making it a good choice for transferring photos from iPhone to PC. However, as convenient as it is, it’s not without its problems when using the Photos app on Windows 10. According to users, quite often the Windows 10 Photos app does not display photos or the Windows 10 Photos app does not open, which is a sign that the Windows 10 Photos app is not working (Another problem with the Photos app is that iPhone photos do not appear on Windows 10 PC; solutions to this problem are also discussed).
Microsoft Photos (formerly known as Windows Photo Viewer) is an embedded Windows application that can be used as a photo viewer, photo organizer, video clip editor, bitmap editor, and photo-sharing application. It’s available in Windows 7 and 10 and is the new version of the app (you can’t download the old one) included in Windows 10. You can also get it for free from the Microsoft Store by searching under “Microsoft Photos.”
The Microsoft Photos app lets you “draw” on photos and videos and browse your photo gallery by date, folder, or album. OneDrive lets you collect all the photos from all your devices in one place. You can create, share, and view your own albums with OneDrive. Albums are created automatically, but you can edit them at any time. You can also enhance photos by improving lighting, contrast, and color, removing red-eye, straightening them, etc. There is a comparison feature that allows you to compare enlarged images with the original ones and choose the ones you prefer. A number of editing tools are available to make basic corrections and more (like adding filters and other effects).
Despite these features, Windows 10 is not a perfect operating system, and sometimes crashes happen. An example of this is the Microsoft Photos crash. Some users have reported that the Microsoft Photos app doesn’t work correctly or doesn’t work at all. The app crashes when opening an image, can’t be opened at all, or the performance of the Microsoft Photos app is very poor, causing problems for Windows users. If you experience any of these symptoms, this guide will show you how to fix the Microsoft Photos app when it fails, doesn’t work, runs slowly, or doesn’t work at all. For detailed solutions, read the guide below.
If you are experiencing the same problem, reading this article will not only help you solve the problem with the solution options provided but also help you learn another way to view photos from iPhone to PC or transfer photos from iPhone to Windows 10 PC without the Photos app. Read on for more details.
What causes the problem?
The Photos app on Windows 10 is the default photo viewer. However, sometimes problems can occur when using it. One problem with the Photos app recently reported is that users try to export or share photos and videos from the app but are unsuccessful. This can really be a problem when you open photos on your computer, especially since the Photos app is the default photo viewer in Windows 10 and you don’t have another photo viewer app.
- A similar problem in the Photos app can be seen when trying to use the “Remix” feature for photos and videos. In other words, this problem can occur with pure images, videos, or a combination of both. For example, if you try to play a video with this app, you won’t be able to play it back. In this case, you will only hear the sound, but you will see nothing but a blurry purple screen with no export or sharing options.
- Feedback from users on social media suggests it could be due to an update that was pushed through the Microsoft Store in May, or Windows 10 version 2004.
- The problem occurred when users opened an image from File Explorer or the desktop, causing the Photos app to appear on a black or white screen, after which the UWP app crashed.
- Unfortunately, the error message is not generated or recorded by the event viewer, which means that you cannot diagnose the problem or report it to the Feedback Center with the correct information.
- “The Photos app seems to have a tendency to crash when viewing a large number of images, with several photos being opened at the same time and left open for a while. “After a while, the Photos window returns to the main Photos page and the recent photo is lost (can’t be used in fast-forward),” a user wrote in a Feedback post.
- “The photo window opens but remains white/black with no content. This has been happening randomly and inconsistently for weeks,” another user wrote.
- Windows 10 Photo Import Something Went Wrong – According to users, sometimes something goes wrong when they try to import photos. This can be a big problem, but you can solve it with one of our solutions.
- Import Photos In Windows 10 Is Prohibited – Sometimes you get a message that access to a certain directory is prohibited. This can be a big problem, but you can solve it by choosing a different import directory.
- Windows 10 Photos app doesn’t import – Depending on the users, you may not be able to import photos using the Photos app on your computer. In this case, you should check your camera settings.
- Import photos not working, very slow – In some cases, you may not be able to import photos at all. This may be due to your antivirus software, so you may need to disable or uninstall it.
Fortunately, Microsoft has begun deploying Photos v2020.20090.1002.0 for testers in the Windows Insider development channel, which fixes the crash. However, it should be noted that there are no official answers as to the probable cause of the crash.
This problem can have several causes and can be solved by updating your display/graphics driver or disabling hardware accelerated video encoding. You can also try updating, resetting, or reinstalling the Photos app. Follow each of the suggestions below for more information.
How to fix the “Export or Share Function Not Working in Windows 10 Photos App”?
Solution 1 – Running the Microsoft App Diagnostic Tool
- Windows 10 has a built-in diagnostic tool for Microsoft applications. The troubleshooter scans the system for problems and fixes them.
- Click Start and select Settings.
- Go to Updates and security.
- In the left pane, click Troubleshooter.
- Scroll down and click Windows Store Apps.
- Click Perform Troubleshooting.
- The troubleshooter looks for the problem in Windows Store Apps. If he or she finds it, he or she will recommend some fixes.
- Apply patches and check for improvements.
Solution 2 – Exit the Photos app and reset it.
- If the problem persists, restarting the app may fix temporary problems with the app.
- Click Start and select Settings.
- Go to Apps.
- Go to the Photos app and click it.
- Click the Advanced Settings button.
- Scroll down and click the Exit button. This will kill all the processes associated with the app.
- Then click the Reset button. Click Yes to confirm the action.
- Once the reset is complete, locate and launch the Photos app.
Try exporting videos and make sure that the problem with exporting locked videos is solved in Windows 10 Photos app.
Solution 3 – Update or reinstall the Photos app
Option 1 – Update the Photos app.
- First of all, check for new updates for the Photos app.
- Open the Windows Store app and search for the Photos app.
- If a new update is available, download and install it.
- After installing the update, try exporting the video.
Option 2 – Reinstall the Photos app
- As a last resort, you can try uninstalling the Photos app to fix the problem.
(This should help you solve the problem built into the Photos app that is causing the video export problem.)
- Click the right “Start” button.
- Select the “Windows PowerShell (Admin)” option.
- In the PowerShell window, type the following command and press Enter :
get-app-expackage *Microsoft.Windows.Photos* | remove-appackage
- This will remove the Photos app from your PC.
- Reboot your computer.
- After reinstalling, launch the Microsoft Windows Store.
- Find the Photos app and install it.
- Check to see if your photos and videos appear in the Photos app.
(If not, double-click the videos you want and they will appear in the Photos app.)
- Try exporting your videos and see if there are any improvements.
Video export issues that you can’t solve with the Photos app in Windows 10 can be fixed by following the steps outlined in this article.
Frequently Asked Questions
- Open the location of the photos using File Explorer.
- Select the files you want to export.
- Right-click on the file and select "Send to" from the context menu.
- Now select the jump to the submenu.
- Once the transfer is complete, you can open the switching drive from the file explorer and see if the file is there.
1.) On the File menu, click Export to open the Export Task window.
2.) To select an export location, do one of the following:
- To replace multiple images with selected versions, make sure the Original locations checkbox is selected.
- To export images to a new location, uncheck the Original Locations checkbox and enter a path name in the text box or click the Browse button.
3.) To export with different file names, do one of the following:
- To export images with original filenames, make sure the Original File Names checkbox is selected.
- To export with different filenames using the standard numbering sequence, enter a new name in the text box.
- To export with different file names using a custom numbering sequence, click Rename, and then select the desired options.
4.) To export a file in a format other than the original, select a different file format from the Export list with this list of file formats.
5.) To export to a size other than the original image, select one of the options in the Export list with that file size.
Step 1: Press the Windows key and select Settings.
Step 2: Go to System > Applications and Features. (Select "Applications" under "Settings" if you can't find "Applications and Features" under "System").
Step 3: Browse and tap the photos.
Step 4: Select Advanced options and press Reset.
1.) On the keyboard, press the Windows logo key and the R key simultaneously to call the Run command.
2.) Enter devmgmt.msc and press Enter to open Device Manager.
3.) In Device Manager, expand the "Display Adapters" category. Right-click on the video card and select "Update Driver" (also called "Update Driver Software" in some cases).
4.) You will see two options in the pop-up window. Click Automatically check if the driver software is up to date. Then Windows will automatically find and install the drivers for your camcorder.