Many users have reported this error late when trying to download or play content from iTunes, indicating an iTunes Store error code 0x80092013. There was a problem while downloading. This error occurs only on the Windows platform and can occur for a number of reasons.
The error can either be due to an incorrect date and time setting, or because you’re using an outdated version of iTunes, or because your firewall settings are blocking iTunes downloads. If you’re using a VPN to connect to the Internet, that could also be one of the reasons you’re getting the error message. The good news, however, is that this error can be fixed. Let’s see how.
Set the correct date and time on your Windows 10 PC
In this solution, you try to set the correct time and date on your PC and see if the iTunes Store error 0x80092013 is fixed.
- Press the Windows + I key combination to launch the Settings app.
- Click to open the Time and Language section.
- On the left navigation menu, click the Date and Time tab.
- On the Date and Time tab, make sure that the date and time on your computer are set correctly. If the time is incorrect, you can try enabling or disabling the “Set time automatically based on current state” option.
- To change the date, under Date, click the drop-down list button to find the current month on the calendar, and then click the current date.
- To change the time, in the Time section, click the hour, minutes, or seconds you want to change, and move the values until you determine that the time is in your time zone.
- When you have changed the time settings, click OK.
Alternatively, if setting the time and date from the Settings app doesn’t solve the problem, you can try setting the time and date from the Control Panel. The settings are similar, but now you can set the time to synchronize with the time on the Internet.
Change the properties of the Internet
- First, right-click the Start button. There you will see several options.
- Then click “Run”. A window will appear. Type inetcpl.cpl in this field and click OK.
- You will be prompted on this screen as shown in the following figure. Tap Connections.
- Now tap LAN Settings. The LAN (local area network) settings are open. Make sure that the check box under “Proxy Server” labeled “Use a proxy server for your LAN” is unchecked / not checked. (If this option is enabled, disable it.)
- After following the above instructions, click OK.
You should now be able to access or download media files from the iTunes Store. Hopefully, this will solve your problem. If that doesn’t work, try the second method we’ll tell you about.
The iTunes Store error code 0x80092013 can sometimes be annoying and prevent you from backing up your iPhone or iPad device. There are two ways to solve this problem. Moreover, you will also know the reasons for this error code. The above two methods are the best solution to this error.
In addition, you should also check your version of iTunes. If it is outdated, you should update it first. Finally, just follow the above mentioned steps correctly. We hope that this article will help you to fix this error.