These days, loyalty is also about loyalty to your favorite software. Although Windows Live Mail is actually no longer supported, many Microsoft customers continue to use it. And if you and a customer of this free software have come a long way, we look forward to your happy relationship. For this reason, we do not want the Windows Live Mail error identifier 0x800ccc0f to cast a shadow over it. With that in mind, let’s deal with this problem right away.
So you get the following error message: “Messages for [your account name] cannot be sent or received. Your server unexpectedly dropped the connection. Possible causes: server problems, network problems, or a long period of inactivity. “Actually, many factors can cause this problem. Therefore, we recommend that you try each of the solutions below to resolve any problem related to its possible causes.
Here are our top tips to fix Windows Live Mail error with ID 0x800ccc0f:
Table of Contents:
Scan your computer for malware
If disabling third-party antivirus didn’t help, use it to fully scan your system.
You can also use Windows Defender for this purpose:
In Win 10:
- Start -> Settings -> Update and Security
- Windows Defender -> Open Windows Defender -> Done
Uninstall and reinstall Windows Live Mail
This maneuver would help many users facing the Windows Live Mail error with ID 800ccc0f. Here’s how to do it:
- Open the Start menu -> Open Control Panel -> Programs.
- Programs and Components -> Windows Live Mail Search -> Uninstall
- Then reinstall it and see if you can now receive and send messages about it.
Disable add-ons as follows
- Open Outlook and click File and Preferences.
- Under Outlook Preferences, you’ll find the add-ons on the left.
- Click on it to manage your Com-Add-Ins settings.
- From there, you can click Go to disable all active add-ins.
- Click OK to save, close and reopen Outlook to see if the problem is resolved.
Use the right POP settings
In most documented cases, the 0x800CCC6F error occurred because the port was not supported by the SMTP server, or because of the SSL option for SMTP. If this scenario applies, you can solve the problem by changing your mail server settings so that it is a supported port for your POP connection.
If the port setting is not effective, you should also try changing your outgoing SMTP to a different provider and see if that solves the problem.
If you don’t know how to change the mail server settings used by Windows Live Mail, follow these instructions:
- Open Windows Live email and make sure you are logged into the email account that is causing error 0x800CCC6F.
- Then click File (on the ribbon at the top), then choose Preferences> Email Accounts …
- While in the Accounts screen, select the problem account in the Email category, go to the right pane, and click Properties.
- On the properties screen at the top of the panel, select the “Server” tab and replace the outgoing email (SMTP) with the alternative provided by the email you provided. Then check the “My server requires authentication” box and click “Settings”.
- Once you get to the outgoing mail server, check the “Use the same settings as my incoming mail server” box and click OK to save your changes.
- Back on the main properties screen, select the Advanced tab and change the SMTP (outgoing mail) server to a different port.