How to fix a Netflix tvq-pm-100 error

Most Netflix errors seem to be caused by these two main reasons: Netflix-related information stored on streaming devices that need to be removed, or network connectivity issues on streaming devices.

With the advent of game consoles and smart TVs, apps can be installed on these devices, and because they have a big screen, people like to watch Netflix on these devices.

But the Netflix app on these devices seems to be infected with many bugs that continue to plague its users.

The tvq-pm-100 error code appears on Netflix because your streaming device has data or a cache associated with Netflix that needs to be updated or cleared. This error code is followed by the following message: “Playback of this title is currently experiencing problems. Please try again later or select a different title.

What is the cause of the Netflix tvq-pm-100 error

error on the Netflix site

After investigating this problem, it turns out that several different culprits may be responsible for the occurrence of this error code. Here is a shortlist of possible culprits that can cause the tvq-pm-100 error code:

  • Netflix app malfunction: it turns out that the Netflix app can run on many different devices, such as Fire TVs, set-top boxes, smart Blu-ray players, Roku, and Smart TVs.
  • Forced Sound on Netflix (Screen TVs only): If this problem only occurs when using screen TVs to stream Netflix content, it may be related to audio.
  • Fire TV Stick Problem: If you’re using the Fire TV Stick, there’s a recurring problem that many users report. It turns out that the only way to get rid of that pesky error code, in this case, is to factory reset the device and reinstall the Netflix app.
  • Outdated Bravia firmware: If you see this error code on your Sony Bravia Android TV, you should be able to fix the problem by making the device install the latest firmware update. This procedure has been confirmed by many affected users.

Fix Netflix tvq-pm-100 error

Forced closure of the Netflix app

Amazon Fire TV

  1. On the Home screen, scroll down and select Settings.
  2. Select Application, and then go to Manage Installed Applications.
  3. Select the Netflix app from the list.
  4. Select Force Stop to stop the app.
  5. Go back to the Home screen and start the Netflix app again. Check if the problem is resolved.

Android TV

  1. From the home screen of your Android TV, open Settings.
  2. Go to Apps.
  3. Select the Netflix app from the list of installed apps.
  4. Select the Force Stop option to close the app.
  5. Restart Netflix from the Apps menu.

If you’re using the web version of Netflix, click Refresh to see if it fixes the error.

Perform a restart

  1. Turn off your Netflix streaming device.
  2. Turn off any streaming devices connected to the TV and unplug them from the wall outlet.
  3. Leave the devices in standby mode for a few minutes.
  4. Connect the TV and turn it on.
  5. Start Netflix and see if the error is resolved.

If the problem persists, check the network connection for connectivity issues. Most problems can be solved by restarting your network devices.

Restart your home network

  1. Unplug the WiFi modem or router from the network and turn it off.
  2. Leave the modem disconnected for one minute.
  3. Plugin the Ethernet cable and plug in the power cord.
  4. Wait until all the lights on your router stop flashing.
  5. Connect your Netflix streaming device to the Internet and check for improvements.

If the problem persists, turn on the mobile hotspot on your Android device. Connect your TV to the hotspot network and try streaming Netflix. If the content plays without problems, the problem may be on your home network.

Reinstall Netflix

Android TV

  1. Go back to the home screen and open Settings.
  2. Launch the Google Play Store.
  3. Go to My apps and games.
  4. Open the Netflix app.
  5. Select Uninstall, then OK to confirm the action.
  6. Reboot the TV and reinstall Netflix from the Play Store.

Amazon Fire TV

  1. Press the Home button on the Amazon Fire TV remote and select Settings.
  2. Go to Apps > Manage all installed apps.
  3. Find and open the Netflix app.
  4. Select Uninstall and press OK to confirm.
  5. Once uninstalled, the app can be reinstalled through the Amazon App Store.

Roku TV

  1. Press the Home button on the Roku TV remote control.
  2. Highlight the Netflix app and press the star *.
  3. Select Delete Channel, then select Delete Channel again.
  4. After uninstalling, open the Roku Channel Store and install the Netflix app.
  5. Launch the app again and check if there are any improvements.

Frequently Asked Questions

  1. Make sure that the Netflix app is up to date by checking the Google Play™ Store for updates.
  2. Press the HOME button on the remote control that came with your device.
  3. Select Settings.
  4. Under TV Settings, select Apps.
  5. Select "Running Apps."
  6. Select Netflix.
  7. Select Forced shutdown.
  8. Select Clear data.

  1. Exit the Netflix app and try again.
  2. Make sure that your Internet connection is working properly. If your Internet connection works fine, wait a few minutes and then try the app again.
  3. Check for a system software (firmware) update to make sure your device is up to date.

It usually means that there is a network connectivity issue preventing the device from accessing Netflix.

  1. Make sure you are using an HDMI cable.
  2. Connect the device directly to the TV.
  3. Try reversing the ends of the HDMI cable.
  4. Try a new HDMI cable.
  5. Try a different HDMI connector on your TV.
  6. If possible, try the HDMI connection on a different TV.